• LEONEAMERICA DENTAL PRODUCTS, INC            6/2017 – Current Operations AssistantDistribution of Orthodontic Products and Anti-Snore Devices        Provide support to Director of Operations and President as requiredUpdate & manage internal operation procedures and policies as neededSpecial projects as request by Director of Operations:*  Update customer price lists*  Maintain Quickbooks data base*  Create & maintain various company formsProvide graphic / marketing support as neededManage inventory and ordering of office supplies and equipmentResponsible for corporate documents and reportsCustomer Service – Order DeskOrder processing & data entry of customer orders in QuickBooks as received (phone in, email, fax, sales reps)Provide Major Accounts order alerts, "Confirmation of Receipt" of orders to customers, sales reps and managementAssist outside sales reps with customer matters (order processing, inventory and shipping methods)Assist warehouse, shipping and marketing department as neededMaintain customer invoice filesAssist Quality Technical Support staff and President/CEO as needed

• AMERICAN TOOTH INDUSTRIES                4/2010 – 6/2017 R&D Project Coordinator / Publication Graphics Support        Review documentation for accuracy and compliance to procedures; revise standard operating procedures (SOP), technical protocols and reports.  Maintain the Document Control system in accordance to company standards and requirements  Modify and maintain Safety Data SheetsProvide graphic support for internal and customer publications to include:*  Graphic file conversions, technical illustrating support, product catalog updates, marketing materials and present   proofs / drafts to management for approval

• Investigate, research, collect and compile foreclosure data (navigate, locate information, and utilize on-line websites) for data entry or extraction and reporting. Provide data verification and resolve discrepancies during data extraction / entry process.

• Research, extract and safeguard 400+ proprietary client files and databases to facilitate product conversion procedures and processes for Banking, Financial and Client Services. Provide technical support, customer service and training to clients through the migration of DOS based to IP (Web-based) platform products and services.

• INTERMEDIA COMMUNICATIONS (MCI / WORLDCOM)        10/1996 – 6/2003Technical Illustrator – Network Operations    Conceptualize and maintain corporate and client network topology schematics detailing protocols (TCP/IP, SS7, Frame Relay, ATM, SONET), devices (Bridges/Routers, Channel Banks, DACS) and connectivity information (IP, PVC’s, NNI’s, circuit ID’s).  Obtain information relative to network connectivity utilizing Naviscore, HP OpenView and knowledgebases as well as input from engineers.

• Create and maintain proprietary network topology illustrations for multi-protocol internetworking system utilizing DTP software and various network management and control software.

• Create and modify illustrations per engineering and technical requirements for installation, operation and instruction manuals, ensuring all final documents are compliant with both corporate and MIL-M-38784 standards.

• Provide desktop publishing support, data analysis. document graphic support. Generate technical data, provide data verification, data analysis and quality control in developing United States Navy technical manuals and publications. • Responsible for ensuring data integrity, developing database applications to support data collection and analysis, and perform quality control maintenance functions. Assist programmers during database development, perform database functions to include database design, data dictionary development, application testing and problem isolation, and maintenance programming functions, to ensure conformance with NAVSEAINST program requirements.