Deborah D. Diamond Email & Phone Number

Rockville, MD

Herndon, VA

Creates Network Outage Reporting System (NORS) reports for the Federal Communication Commission (FCC) and project managed NORS reports filed with the FCC for thresholds that hit over 900,000 user minutes, 1,350 DS3 minutes or a lack of redundancy events that lasted over five (5) days. * Conducts analysis identifying root cause, direct cause and.

Herndon, VA

• Worked with TWC leadership team to identify key performance process metrics.
• If metrics were not measured, worked with management to develop a measurement system.
• Organized metrics for each team into a dashboard and developed the process for regular reporting.
• Established process improvements and sustainment targets for metrics for both internal and external customers.
• Worked with team leads to successfully develop and execute process improvement projects/plans.

Determined root cause analysis of critical, high or TWC executive requests of network events that impacted High Speed Data (HSD), Cell Tower Back Haul (CTBH), Power Systems, Video, Voice and Wi-Fi services.* Developed Event Analysis reports for executive management that included root cause, direct cause and contributing factors* Developed an executive.

Herndon, VA

• Designed, developed and implemented 9-1-1 plans to ensure network protocols, technologies and network performance were designed correctly.
• Identified serving Public Safety Answering Point (PSAP), 9-1-1 selective routers, created test and certification plans.
• Identified unique 9-1-1 requirements, completed 9-1-1 legal documents for each county and state in TWC footprint.
• Completed quarterly and annual filings as required by the Public Utility Companies (PUCs), the Federal Communication Commission (FCC) and all local 9-1-1 governments within TWC’s footprint.

Washington D.C. Metro Area

Worked on 9-1-1 Projects for Washington, DC; Wisconsin; Alexandra City, VA; Arlington County, VA Loudoun County, VA and Pennsylvania Emergency Management Agency (PEMA) to reduce costs and improve equipment reliability and call response time.