Deborah Daniel Email & Phone Number

Dallas Southwest And Ft. Worth

Implemented proactive risk control and loss prevention programs and processes in 16 branches to maintain operational integrity and reduce lossesSupervised audit and compliance activities in Area branches for compliance with government regulations and bank policies and procedures while improving customer satisfaction.Supported branch staff operational competency through assessment of strengths and competency gaps, individual coaching and training.Provided training to branch staff on new operational/risk control policies, processes and systems.Partnered with Area Director, HR and Branch Manager to ensure that development plans are in place and implemented.

Greater New York City Area

Accountable for the preparation, execution, documentation and corrective action plan of the retail branch yearly audits.Monitored and ensured branch compliance with operational controls, to include legal, corporate and regulatory policies and procedures and the safety and security of both customer and bank assets.Monitored branch sub-ledgers, general ledgers and cash reconciliation to maintain fraud control, risk and loss prevention.Named to be the representative for Citibank to work with external third party auditors KPMG.Performed and Lead Branch Audits in New York, New Jersey, California, Washington, Illinois, Boston, Puerto Rico and Texas.

Greater New York City Area

Proven customer service leadership expertise assisting Private Bankers in acquiring and maintaining high net worth relationships.Provided banking services to individuals with over "Five Million Dollars" in assets.Provided new account opening and maintenance while ensuring compliance with pertinent bank policies and external regulations.

Greater New York City Area

Provided leadership to branch staff with a strong focus on sales management and service delivery.Demonstrated expertise in acquiring, servicing and building consumer and business relationships.Provided astute customer service thereby creating referrals to Investment and Mortgage Consultants.Provided both customer and bank satisfaction and assumed the lead role in the branch sales process.