Customer Service Representative
Kano State, Nigeria
*Perform basic customer service functionsAnswer incoming customer calls regarding billing issues, product problems, services, questions, and general clients’ concerns.*Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.*Update customer information in the customer service data base during and after each call*Work with the management team to stay updated on product knowledge and be informed of any changes in company’s policies*Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers*Assist with placement of orders, refunds, or exchanges.