Patient Access Services Supervisor
CurrentApril 2021 – Present Patient Access Services Supervisor: Oversee Inpatient/Outpatient PAS Representatives. Departmental duties include staff scheduling, training, and coordination. Provide proper coverage for any absences or vacations.Patient Access Services Representative: Schedules visits, pre-admits, and admits patients by telephone and/or in person and utilizes electronic health information systems to verify eligibility, verify benefits, and effectively communicate with caregivers and patients to ensure an efficient and customer friendly experience. Responsibilities include efficiently collecting accurate demographic information, greeting and registering patients, while providing excellent customer service. Conducting collaborative relationships with physicians/office personnel as well as other Retreat personnel, units and departments, and referral of appropriate cases to other internal and external sources to assist patients with discharge/post hospital care. Duties include extensive program coordination for a number of outpatient programs.