Deborah Dellinger Email & Phone Number

Williamsport, Pennsylvania Area

• Managed large and small programs simultaneously• Worked with customers and cross-functional teams• Possess excellent customer service skills with both internal and external customers• Managed overall planning of project(s) budget, schedule, quality and scope• Effectively worked with technical and non-technical personnel• Ability to quickly understand systems and sub-system interdependencies• Effectively demonstrated presentation skills

Principle skills: real-time problem solver, manage project schedules, deliverables, and milestones while coordinating resource planning and facilitating agreements with a significant level of multi-tasking.

Principle skills: work in a fast-paced, exciting environment, creating value for the customer with strong contract negotiation, account management, sales, and customer service skills while being flexible, and focused on results.

Traveled the United States and Canada to evaluate Authorized Service Facilities in terms of loyalty and to promote supplementary business. Focused on customer relationship and motivated purchases through customer visits. Reviewed policies and procedures and provided training of available programs to improve efficiency and profitability. Participated and assisted in national and local events/trade-shows.Communicated industry trends, competitive strategies and product technologies internally.

Prepared, coordinated and delivered Customer Support Briefings to customers with new and used aircraft, and prospective customers. Liaison between the client and all customer service functional areas.

Generated miscellaneous invoicing, responded to customer inquiries, reconciled customer accounts, export reporting, etc