As a key driver in Customer Lifecycle Management initiatives, I specialize in delivering innovative solutions that enhance business capabilities, improving productivity, cost saving and business partners experience. My role involves collaborating with cross-functional teams and ensuring successful project execution from concept to delivery, while aligning with organizational goals and customer needs.Key Responsibilities: • Requirements Gathering & Documentation: Lead the collection and documentation of business requirements for Customer Lifecycle Management projects. Translate business needs into clear, actionable deliverables. • Feasibility & Planning: Analyze the feasibility of proposed deliverables, and construct detailed roadmaps to guide project execution. Ensure that timelines, resources, and dependencies are properly accounted for to meet business objectives. • Stakeholder Collaboration & Negotiation: Act as a liaison between stakeholders, including Data Owners, IT Product Owners, development teams, and end-users, ensuring that new features and enhanced capabilities align with product lifecycle goals. Present compelling business cases to executives to secure funding and approval for initiatives, detailing costs, timelines, and expected results. • Testing & Quality Assurance: Design and manage User Acceptance Test (UAT) processes, ensuring test cases are comprehensive and that testers have the support they need. Work closely with IT and other teams to guarantee testing environments are available, test data is prepared, and any issues are resolved promptly.

As a Project Manager for Professional services, I successfully managed both full solution deployments and technical residency projects for customers. My experience spans project management, cross-functional collaboration, resource allocation, quarterly financial planning and risk mitigation, ensuring seamless service delivery while meeting customer needs and driving financial success.Key Responsibilities: • Project Management: Managed 60+ projects simultaneously, acting as the main point of contact for customers. Oversaw full deployments and technical residency projects, ensuring timely delivery, high-quality execution, and customer satisfaction. • Cross-functional Leadership: Led meetings with sales, technical, and customer teams to understand the scope of acquired solutions, gather technical documentation, and assess project risks. Coordinated resources and provided solutions to internal and customer issues while maintaining consistent project follow-ups. • Customer & Sales Alignment: Analyzed customer technical requirements and collaborated with sales teams to propose additional products and services, identifying new business opportunities and enhancing client relationships. • Financial & Resource Management: Maintained strict control over project costs, including technical hours allocation and quarterly financial planning. Ensured projects met financial goals, documenting and forecasting project performance for management visibility. • Process Improvement Initiatives: Led internal process improvement projects, collaborating with global teams to create standardized project documentation patterns and implement automation tools. Spearheaded initiatives to enhance operational efficiency and streamline workflows. • Played a critical role in driving upselling opportunities by identifying customer needs and collaborating with the sales team. • Contributed to process improvements and create documentation standards, enhancing team efficiency.

I worked as a regional project manager for the deployment of Fiber to the Home (FTTH) and GPON networks (Oi Fibra), as well as manage B2B projects. This project has huge impact on financial return for the company and growth of the fiber optic network, and during the time I managed the project regionally, my responsibility was to guarantee the deployment of the Oi Fibra services in 20 new cities and expanding the existing network in Rio Grande do Sul, making the service available to more than 1.5 million potential customers locally. Detailed activities and achievements: • Strategic Technical Analysis: Analyze the technical feasibility and strategic planning for the deployment of FTTH and GPON networks and B2B projects. Provide creative solutions for complex or high-cost projects, mitigating risks while aligning with the company’s goals. • Project Scheduling and Execution: Manage project schedules, ensuring that each phase meets deadlines and that services are commercially available in target regions promptly. • Supplier and Field Team Management: Negotiate with suppliers and manage both field teams and internal departments to ensure the successful execution of the project goals. Collaborate with all stakeholders to ensure smooth operations. • Remote Monitoring and Support: Provide ongoing technical guidance and support to field teams through remote monitoring of activities. Ensure all teams, including internal departments, have the necessary information to maintain project momentum.Stakeholder Communication: Present weekly results and project updates to stakeholders, using reports and KPIs to track and communicate progress effectively.

My role consist in overseeing network expansion initiatives, leading field teams, and optimizing network performance. It involves ensuring timely project delivery, providing technical support, and driving improvements in mobile service coverage and quality through data-driven analysis and hands-on leadership.Key Responsibilities:• Network Expansion Management: Oversee all phases of network expansion projects, ensuring timely progress and addressing any installation or technical challenges and analyze and assess technical solutions provided by vendors to ensure alignment with project goals.• Field Team Leadership: Lead, organize, and schedule the activities of field teams, ensuring efficient task distribution and resource utilization. Provide remote and on-site technical support to resolve field issues and ensure smooth operations.• Optimization & Performance Analysis: network optimization efforts by analyzing internal and external KPIs, conducting field tests, and identifying areas for improvement in mobile coverage and service quality. Worked directly with corporate, customers whom complained in the federal agency to analyzing the coverage and quality, troubleshooting and solving network issues, delivering improved user experiences.

As an RF Engineer, my role was the deployment and optimization of mobile networks (2G, 3G and 4G), managing parts of projects from concept to execution, ensuring high-quality service delivery and network performance. I collaborate closely with customers and cross-functional teams, providing technical solutions, monitoring performance, and optimizing network KPIs to exceed service expectations. Knowledge in Huawei Tools (U2000, U-net Planning, Nastar, FMA);Key Responsibilities:• Project & Network Deployment:Lead the planning and deployment of new stations and expansion of existing networks, ensuring alignment with customer requirements.Develop comprehensive RF projects, specifying necessary equipment and participating in War Rooms with customers to discuss technical solutions and strategies.• Field Team Support & Configuration:Provide support to field teams for adjustments, installations, and initial configurations of stations, ensuring correct deployment and monitoring the performance of newly deployed equipment.• Network Maintenance & Optimization:Optimize customer networks by analyzing and resolving issues related to coverage, call drops, and general performance complaints. Implement solutions to enhance overall service quality.Suggest new features and improvements based on network analysis and customer demand growth, focusing on long-term performance gains.• Customer Engagement & Performance Reporting:Lead meetings with customers to understand their needs, concerns, and feedback, presenting ongoing solutions, performance reports, and upcoming improvements.Produce detailed reports on network performance, identifying areas for improvement and delivering solutions that exceed KPIs.

As a skilled Telecommunications Support Engineer I worked with TDM, SDH, and MetroEthernet technologies. I have successfully provided technical support, equipment configuration, and troubleshooting for a range of network solutions for end-customers. My experience spans to support engineer and deployment engineer for government and private sector projects, including large-scale initiatives to expand internet access. Key Responsibilities:As Support Engineer:• Technical Support & Troubleshooting: Provided technical support for installation, configuration, and troubleshooting of company products, including TDM, SDH, and MetroEthernet technologies.• Documentation & Training: Developed technical guides, quick solution documents, and training materials to assist field teams and customers in effectively using and maintaining network equipment.• Customer Solution Validation: Conducted trials of customer solutions, simulating network configurations in a lab environment to verify performance and compliance with customer requirements.As Deployment Engineer:• Government Project Deployment: Led the deployment of network infrastructure for a government project, providing internet access to public schools and government institutions from 2013 to 2015.• Remote Configuration & Support: Performed remote configuration of MetroEthernet equipment, including switching and routing protocols, ensuring that all equipment was correctly set up and functional for project goals.• Technical Documentation: Prepared all technical documents related to the project, including initial setup and final reporting. Provided continuous updates to project stakeholders on the status of installations and tests.