The Client Relations Specialist (CRS) manages a mid to large-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Executive Assistant to the Chief Information Officer of DHHR Office of Management Information Services.

This position serves as the Workers Compensation Claims Representative for over 6000 employees. Job duties include: receiving, reviewing and submitting injury claims, answering workers' comp questions and inquires via phone and email, training employees, maintaining the workers comp database, website and tracking system, and working with employers and physicians to return employees to work. This position is cross trained with FMLA in assisting with the receipt, determination and processing of FMLA requests, answering FMLA questions and inquires via phone and email, and maintaining the FMLA database and tracking system.

On a statewide basis, at the Department level, this position serves as technical expert and lead worker in Employee Benefits. Coordinates benefits, audits invoices, researches discrepancies, maintains records, provides training, providing guidance on benefits rules and regulations, preparing and processing payroll deductions, refunds and financial documents. Lead worker responsible for assigning, scheduling, coordinating, organizing and directing work for others.

Scheduling all Administrative Law Judge hearings for the state while working with the local unemployment offices, judges, attorneys, and claimants. Assisting customers, completing subpoenas, processing written appeals, 200-300 correspondence mailings per week, preparing documentation for appeals, weekly calendars, compile spreadsheets, and complete payroll.

Ran the adult day habilitation program housing 40-50 clients with intellectual and developmental disabilities. This included giving written and verbal notifications to guardians and other agencies, supervising 20+ staff, scheduling events, computing payroll, schedule and complete all required trainings, conduct interviews, lead department meetings, carryout disciplinary actions, purchase supplies, complete travel expenses, building and vehicle maintenance. Certified nonviolence crisis intervention instructor responsible for training new hires and completing renewal classes. In this role I was required to deal with sensitive information and hold a high standard of confidentiality.

Incoming call center for BlueCross/BlueShield health insurance. Responsibilities included answering phone inquiries as well as written, completing written correspondence, coaching, training, research and data analysis of claims against benefit coverage and company guidelines, preparing spreadsheets, problem solving, clerical responsibilities, processing payments, leading team meetings and work groups. I was also responsible for assisting in open enrollment in explaining benefit packages, adding members, computing premiums, and taking payments while sticking to strict deadlines and quotas.