Deborah E. Silva

Deborah E. Silva Email and Phone Number

Customer Service Representative | Customer Experience | Customer Success & Sales | CRM | Hospitality @ Ryan's Pub
san giljan, malta
Deborah E. Silva's Location
Dublin, County Dublin, Ireland, Ireland
About Deborah E. Silva

🌎 Passionate Trilingual Customer Service Professional With a rich background spanning over 12 years in customer service and sales, I am a dynamic professional thriving in challenging and dynamic environments. My journey reflects a robust track record of delivering outstanding customer service across diverse industries.Demonstrating communication and relationship-building skills, I believe in fostering a collaborative team spirit to achieve unparalleled customer satisfaction. My proven expertise includes efficient day-to-day operations management, ensuring seamless workflows, and cultivating positive and organized work environments. Committed to consistently providing solutions, handling complaints with finesse, and exceeding targets, I bring a wealth of experience and dedication to every role. My international living experience of over five years has honed my adaptability and cultural sensitivity, allowing me to excel in multicultural work environments. Exploring exciting opportunities in customer service, I offer a unique blend of operational and managerial skills coupled with a genuine passion for delivering top-notch service. Eager to contribute to a dynamic, customer-centric role, I thrive on the energy of collaborative environments.Passionate Customer Service Professional | Dedicated to Elevating Customer Experience | Fluent in Problem-Solving and Building Lasting Relationships | Let's connect and explore how my skills and enthusiasm can contribute to the success of your team! 🌟

Deborah E. Silva's Current Company Details
Ryan's Pub

Ryan'S Pub

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Customer Service Representative | Customer Experience | Customer Success & Sales | CRM | Hospitality
san giljan, malta
Employees:
11
Deborah E. Silva Work Experience Details
  • Ryan'S Pub
    Customer Service – Bartender And Manager Assistant
    Ryan'S Pub Sep 2023 - Present
    Dublin, County Dublin, Ireland
    Overseeing day-to-day operations to ensure a smooth and efficient workflow, prioritizing an exceptional customer experience. Managing a clean, organized workstation and crafting drinks to high standards. Taking on managerial responsibilities, including stock control, staff training, and customer issue resolution. Maintaining a well-stocked, hygienic bar, aligning with high service standards.
  • Norwegian Cruise Line Holdings Ltd.
    Customer Service – Bar Waitress
    Norwegian Cruise Line Holdings Ltd. Mar 2023 - Aug 2023
    Miami, Florida, United States
    As a dedicated crew member on board the Norwegian Cruise Line, provided exceptional customer service across 12 bars, including those in casinos and entertainment venues. Ensuring a seamless experience for guests through engaging service, efficient bar management, and adherence to high-quality standards. Collaborating with staff to create an enjoyable atmosphere, implementing upselling strategies, and handling financial transactions. Completed extensive training in crowd safety, survival techniques, firefighting, and first aid, equipped with essential skills for emergency situations.
  • Ryan'S Pub
    Customer Service – Bar Staff
    Ryan'S Pub Jul 2021 - Jul 2022
    Dublin, County Dublin, Ireland
    Played a pivotal role in maintaining a seamless and efficient operation, ensuring a clean and organized workstation, crafting drinks to the pub's standards, and addressing inquiries and handling complaints. Actively contributing to maintaining a well-stocked and clean bar environment, demonstrating a commitment to high standards of service.
  • Donnely'S Veg&Fruit
    Production Operative - Team Leader
    Donnely'S Veg&Fruit Jun 2018 - Aug 2021
    County Dublin, Ireland
    As a Production Operative and Team Leader, organized activities in the packaging department, supervising the production process and leading a motivated team. Training and preparing team members, ensuring optimal performance and results, and committing to minimizing errors through thorough oversight. A multifaceted role significantly contributed to the efficiency and success of production operations.
  • Le Creuset
    Customer Advisor - Sales Consultant
    Le Creuset Apr 2017 - Apr 2018
    Pátio Batel - Curitiba E Região, Brasil
    Ensured the store's daily operational readiness, implemented effective customer attraction strategies, and optimized after-sales services. Fostered strong customer relationships by contacting them on their birthdays through various channels. Consistent communication with customers, providing updates on brand launches, showcased commitment to delivering an exceptional customer experience.
  • Vivara
    Jewelry Consultant - Sales Consultant
    Vivara Oct 2015 - Mar 2017
    Pátio Batel - Curitiba E Região
    Assumed extensive responsibilities for seamless store operations, including meticulous preparation and organization of jewelry exhibitions and daily inventory management. Excelled in delivering exceptional customer service, overseeing jewelry making orders, and implementing effective strategies for customer attraction and after-sales engagement. Proactively communicated with customers about brand launches and events, enhancing brand loyalty. Actively participated in inventory procedures and demonstrated proficiency in cash closing processes, contributing significantly to Vivara's overall success and positive customer experience.
  • Dolce&Gabbana S.R.L
    Client Associate
    Dolce&Gabbana S.R.L Jan 2015 - Mar 2016
    Pátio Batel - Curitiba E Região, Brasil
    Specialized in managing the customer relationship management system, utilizing it to proactively communicate tailored insights to clients. This approach played a crucial role in guiding customers through their purchasing decisions. Additionally, took charge of executing monthly events aimed at boosting sales and introducing new products, contributing to the overall growth and success of the brand in the dynamic retail environment.
  • Michael Kors
    Sales Consultant
    Michael Kors Sep 2013 - Jan 2015
    Pátio Batel - Curitiba E Região, Brasil
    Pátio Batel sales incentive campaign. In a ranking with more than 800 participating salespeople I obtained the following results: 5th Place: Mother's Month (May / 2014) 4th Place: Valentine's Month (June / 2014) 4th Place: Father's Month (August / 2014) 8th Place: Christmas (December / 2014)

Deborah E. Silva Education Details

Frequently Asked Questions about Deborah E. Silva

What company does Deborah E. Silva work for?

Deborah E. Silva works for Ryan's Pub

What is Deborah E. Silva's role at the current company?

Deborah E. Silva's current role is Customer Service Representative | Customer Experience | Customer Success & Sales | CRM | Hospitality.

What schools did Deborah E. Silva attend?

Deborah E. Silva attended Independent College Dublin, Pontifícia Universidade Católica Do Paraná, Dublin College Of Advanced Studies, Aliança Francesa De São Paulo.

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