Deborah Ehrhart Email & Phone Number

Le Roy, Ny, Us

Rochester, New York, United States

Victor, Ny

Manage information in SAP system from opening service orders, to creating purchase requisitions, receiving parts, scheduling service tech¬nicians, coordinating with customers and providing re-pair/installation dates. Prepare warranty repairs and returns, obtain RMAs. Track repairs and provide quotes and estimates to customers. Track open service orders and provide updates to customers.

Henrietta, New York

Planned and managed all aspects of jobs won by sales. Managed information in the CRM system from opening the job, to creating purchase requisitions, receiving parts, scheduling service technicians, ordering and scheduling necessary rental equipment, sending verifications to customers and providing installation dates. Planned with Service Manager and Branch Manager, weekly, monthly and yearly schedules always with an eye on productivity and profitability. Coordinated field force to ensure job readiness—on-call 24/7 for customer breakdowns. Applied CRM and SAP systems to generate reports.

Rochester, New York

Maintained daily, weekly and yearly production schedules for the Molding Department running 25-plus precision optics molding machines as well as the Assembly Department. Communicated with various departments, including engineering, tooling, customer service and sales to ensure order flow throughout the plant. Liaison with management and customers to meet or exceed expectations. • Executed daily and weekly reports using MRP/ERP systems and Microsoft Access. Worked closely with purchasing to maintain ARP inventory levels of required resins, packaging supplies and various warehouse items essential to keeping the departments & the warehouse operating efficiently. • Participated in internal and external audits for ISO. Applied various computer programs, including Microsoft Outlook, Word, Excel and Access as well as MRP and ERP applications essential to business operations. • Facilitated creation and implementation of a new MRP/ERP system. Helped define user require-ments, researched various products and participated in vendor pitches.

Rochester, Ny

Coordinated daily shipments, both domestic and international, via various modes of transportation, including UPS, FedEx, DHL Global and DHL Express. Determined the best methods for shipping whether truckload, LTL, etc. Created shipping documents, including commercial invoices, packing lists, SLI’s, bills of lading, etc. Processed work orders in the MRP/ERP system. Worked in close partnership with the Accounting Department to ensure order/payment status prior to shipping orders and ensure that month-end transactions were completed. Developed and fostered relationships with senior management, customers, vendors, various departments, CSRs and employees to meet customer requirements for delivery schedules.• Maintained inventory of finished product both onsite and in offsite storage facility. Used various computer programs, including Microsoft Outlook, Word and Excel as well as Star Bill of Lading. • Oversaw daily operations and work assignments of the shipping/receiving employees and ship-ping clerk. Generated daily shipping schedule.

Rochester, Ny

Supervised and oversaw warehouse and shipping/receiving employees, including hiring, disciplinary actions and scheduling of work assignments. Scheduled daily shipments, both domestic and international, via various modes of transportation, including LTL, UPS, FedEx, DHL and other carriers. Generated weekly shipping schedules, based upon multiple reports. Managed receiving and distribution of various material and product throughout plant. Worked in conjunction with the materials manager to maintain daily inventories of finished product and packaging materials in warehouse to ensure on-time deliveries. Managed relationships with senior management, customers, vendors, various departments, CSR’s and employees to meet customer requirements.

Rochester, Ny

Supervised more than nine employees on three shifts, including hiring, disciplinary actions, managing work assignments and interactions with union representatives. Scheduled daily shipments via various modes of transportation. Maintained daily inventory of goods in the warehouse. Worked closely with billing and accounting to account for and analyze all product shipped and associated shipping costs. Served as ISO 9001:2000 internal auditor.

Business/Commerce, General

Regents Diploma, Business, 3