Deborah Fallon Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area Work@Home

Manager Lead Recruiter, Corporate Recruiting, Lead Recruiter (2007 – 2012)• Manage a virtual recruiting team of work-at-home Customer Service Agents in 40 states. • Manage a team of up to 50 high volume Recruiters/Recruiting Assistants. • Develop and oversee the recruiting strategy in North America and Canadian Provinces. • Manage daily recruiting activities and train 100+ recruiters to be a first direct contact for the model of Alpine Access. • Meet and communicate with Program Managers, Human Resources, Operations and IT on interviewing best practices, behavior-based interviewing techniques and meeting recruiting goals.• Drive high potential candidates to the Alpine Access career website through various sourcing techniques. • Conduct career fairs, information sessions, and networking. • Develop, train, and mentor recruiting and concierge staff.• Recruit internally for the following positions: CS Agents, CS Agent Coaches, Team Leaders, and Management level positions.• Recruit externally for the following positions: Workforce Management Analysts, SR Recruiters, Directors, HR, Program Managers, and Help Desk Technicians.Customer Service Agent/Universal Coach (2005 – 2007)• Answered incoming customer inquiries promptly and in accordance with the established call-handling procedures and code of conduct policies.• Assisted customers in understanding multi-faceted financial matters related to their accounts.• Complied with all applicable credit laws and mandates.• Demonstrated the ability to work independently, handle escalated situations and resolve customer inquiries.• Demonstrated ability to up sell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries.• Analyzed CS Agent performance and enforced Alpine Access policies and client expectations. • Provided assistance in monitoring and coaching feedback to Customer Service Agents via online chat rooms; helped handle escalated customer calls.

Arizona

• Managed the store and team towards achieving all sales goals. • Helped lead the store to achieve $1 Million in sales. • Recruited, hired, trained, and supervised staff.• Oversaw all team reviews, development plans, and coaching/corrective action procedures. • Provided and achieved personal sales goals on a monthly basis by maintaining productivity requirements. • Planned and organized special promotional events according to company guidelines. • Oversaw all store merchandising and visual displays. • Worked with all types of high sales jewelry to jewelry repairs for internal and external customers. • Handled all customer complaints and concerns.• Controlled store payroll budget hours by writing and monitoring staff work schedules.

Boise, Idaho Area

• Maintained and balanced 50 bank accounts. • Completed accounting reports and month end reports. • Worked in accounts payable and completed invoices in a timely manner. • Trained and developed all Boise Cascade departments within the company to build strong team skills.