As COO, I'm responsible for enhancing the internal organization processes and infrastructure that will allow CareerSpots to continue to grow and fulfill its mission.CareerSpots is a Pennsylvania-based company that specializes in creating and producing original video content via the internet and other emerging technologies. Our dedicated team of highly experienced video producers, photographers, writers, researchers and career advisors create "short stories" that people can relate to and find invaluable in their job search.CareerSpots strives to help students be best prepared for the job search. Our straight forward, compelling videos clearly illustrate what students need to know BEFORE, DURING and AFTER the job interview. We pledge to provide the most relevant career advice and information available today from leading experts across the country.

Responsible for all financials matter, and daily accounting tasksBudget preparation and forecastingHR Generalist, recruit, interview, hire, on boarding, benefits administrationWork with CEO to plan for company growth

Management of 5 mission critical departments: Call Center, Phone Provisioning, Scheduling, Billing and Order Fulfillment with a staff of 16Interview, hired, trained, reviewed and disciplined all assigned staffServed as liaison between Sales, Marketing and Field Service operationsDefined new and modified existing processes and procedures to improve efficiencyPoint of escalation for customer service issues and complaintsProject managed implementation of new billing systemPerformed onsite customer visits as needed

Worked directly with CEO to assess problem areas and make improvementsManaged 12 person inside Sales staff and 2 Sales assistantsProvided sales training and motivational meetings weeklyIncreased sales 30% over previous yearMaintained and serviced company’s 3 largest accountsObtained and implemented new accounting software, increasing accuracy and efficiencyIdentified and made changes to warehouse functions, increasing productivity and staff retentionMember of management team planning for future company growth

Took company from start up to 6 million in 4 years with 30 employeesOversaw all departments – Sales, Accounting, HR, Shipping/Receiving

Responsible for all HR functions, recruiting, benefits, payrollManaged daily office operations including supervision of 6 clerical staffSupervised customer service, sales assistants and accounting clerksConverted manual billing system to automated system and trained on useAssisted with purchasing and importing goods