Deborah Fitzsimons Email & Phone Number

Ledyard, Ct, Us

Groton, Connecticut, United States

Groton, Ct

Assist clients with Software issues

Ensure all AML requirements are met; along with the method of verification is correct. •Process payments and research returned payments.•Review credit line increase applications that fail the income portion. Reach out to customers to develop the customers financials•Underwrite Credit Cards ensuring that financial requirements and credit requirements are met•Perform Credit Risk Reviews on Consumer Credit Cards to minimize any risk to the bank•Ability to analyze data compiled from credit bureau and other financial profiles to further resolve issues and find resolutions •Assist customers with various service/maintenance requests•Review applications and authorize judgmental decisions regarding creditworthiness•Seamlessly transition between reviewing credit requests outbound to assisting with inbound calls•Evaluate concerns and present solutions to mitigate potential future risk

Processed Mortgage Refinance Loans for Making Homes Affordable Program •Underwrite Mortgage Applications for Refinance to ensure loan is financially supported •Reviewed documents for accuracy and completion•Utilized SASE Level 1 Underwriting Authority to Underwrite MHA Loans with Level 1 clearance•Researched and Analyzed Borrowers loan applications while effectively communicating conditions to the borrower•Reach out to 3rd parties to obtain required documentation on the loans •KYC; made sure that consistent customer contact was made to keep customer informed of the status of the loan process

Reviewed documents for accuracy and completion•Underwrite Mortgage Applications for Refinance to ensure loan is financially supported •Calculated Income eligibility for MHA mortgage programs•Researched and analyzed Borrowers loan applications

Investigated financial inquiries from customers, Brokers, and POA’s•Researched/Audited financial records to help mitigate corporate loss•Thought outside the box on difficult claims to achieve positive outcome for customers•Handled incoming/outgoing escalated manager calls daily•Partnered with merchants to secure credits for customers who have lost their ability to dispute a charge through the dispute process•Researched and analyzed customer claims that have been denied and to ensure that proper actions were taken. Then correct and process a chargeback/dispute or attempt to collect the funds from the merchant on the customer’s behalf.•Created and provided education•Developed reporting in excel that assisted management in evaluating the team’s performance

Investigated financial inquiries from customers, Brokers, and POA’s•Researched/Audited financial records to help mitigate corporate loss•Answered phones and assisted customers with disputing a claim or advising the customer of why we could not assist•Received and analyzed customer’s initial written dispute claims. Made calls to customers to develop the case for a chargeback or call customer to deny their claim and explain why.•Received and analyzed merchant’s response (Representment) to see if we can continue their dispute against the merchant. Made calls to customer to develop the case to continue or call the customer to deny their claim and explain why.