Deborah Flaherty Email & Phone Number

Bedford Park, Illinois

Bedford Park, Illinois

Transitioned from Fortune 200 corporate position to establish operational systems and business practices for growing small business specializing in powder coating services. Million dollar plus annual sales in an automated high volume facility requiring establishment of day to day operational control and management of all areas: sales, marketing, human resources, financial and operational process improvement to meet high demand, fast paced customer centric order flow.

Responsible for 120 seat call center. Provide all customer service activities for kidney dialysis home patients and dialysis clinics across US. Orchestrated complete turnaround of customer service performance and customer satisfaction while consistently achieving annual budget of 4.9 million, Streamline processes to enable staffing reduction by 20% . Best known for exemplary customer relationship building, cross-functional team building and presentation skills.

Deerfield, Illinois

Start-up of centralized call center responsible for all human resources transactions in newly implemented PeopleSoft system for over 25,000 employees. Responsible for weekly execution of the Baxter Payroll. Six direct reports and 18 indirect reports.

Held progressively responsible positions with Baxter Healthcare Corporation – formerly American Hospital Supply. Primary focus of my work has been in customer service, logistics, distribution, transportation. Additionally held positions in Sales, Marketing, Purchasing and Human Resources. Team development and leadership coupled with excellent presentation skills have afforded me great visibility and opportunity to become a well-rounded general manager.

Waukegan, Illinois

Area Operations Director with comprehensive operational responsibility for $95 million dollar sales area managing annual budget in excess of $15 million. Delivery of all services to 1400 Kidney Dialysis Units and 12,000 Home Patients throughout the western half of the U.S. Direct management of ten managers, indirect management of eight supervisors and over 200 employees located throughout twenty distribution centers and the divisional headquarters.

Waukegan, Il

300 Vendors and $70 million product line management for the Custom Products maternity and specialty kit business being sold into traditional hospital market.

Deerfield, Illinois

Sales Manager for start-up small hospital inside sales initiative. Led team of twelve sales reps and one administrative coordinator. Customer base of 2200 hospitals with annual sales exceeding $27 million. Transitioned divisions while achieving sales growth over 25%.

Mcgaw Park, Illinois

Key operational leader for sixteen Baxter Custom Products kit packaging locations across US.

Norcross, Georgia

Stationed Fort Mcclellan, Al And Germany

Bs, Criminology

Criminology, Criminology