My goal is to make a difference for everyone I make contact with. Let's Kynect.

My responsibilities include but are not limited to: Inventory control, Data Entry, Process improvement, Employee training, Implementation of IT hardware and software, Customer Service, Floor plans, Maintenance and repair of inventory and assets, Executing special projects, Creating social media marketing material for the advancement of sales. Basically anything that was asked of me.

• Performed as liaison between several regional management teams, mid-level supervisor groups and panel members.• Developed plan and enhanced the performance of direct reports and several markets within 6-8 months of assuming charge of additional Market Coordinator responsibility. • Won big applauds for portraying a “win-win” attitude as well as for maintaining the highest professional standards.• Significantly contributed in conducting quality control measures and detailed analysis to drive higher levels of sample performance and data production quality.• Served as central point of communication for all regional office staff members in establishing, crafting, and publishing weekly team development, quality control and overall performance reports to upper management.

Worked with 4 teams of customer service professionals covering 4 states (Washington D.C., Baltimore, Norfolk and Richmond), accountable for more than 2,000 panel members, 25 technical, 20 sales and 13 administrative staff members.Supported field technicians and membership representatives with recruitment, installation and retention of panel members. Quickly and effectively solved cooperator/customer and staff personnel challenges.Maintained quality control records, internal SOP and system audits, constantly seeking new ways to improve productivity and best business practices.Hired and trained administrative support staff for Baltimore, Norfolk and Richmond markets when transitioned to field office hub.Panel Relation SpecialistHands on involvement with behind the scenes preparation and front line training for 20 technical representatives during 2 - 600 home Nielsen market installation projects (Washington D.C. and surrounding area and Baltimore)Supported all team member and cooperators to achieve company requirements and deadlines. Personal interactive assistance and support to the technical team to reach and maintain data verification requirements 30 days in advance of market deadlines.Collaborated and assisted technical team to reach and maintain equipment compliance verification requirements 30 days in advance of market deadline.