Deborah G. Email and Phone Number

● Manage departmental reporting to ensure client requirements are fulfilled● Provide routine updates and feedback to senior management● Assist in the production of external Private Label and Co-Branded printed materials● Manage vendors to ensure service level agreements (SLA) are maintained● Reconcile daily mailings to verify compliancy

● Audited loan documents to ensure accuracy and completion● Processed and delivered checks to finance for finalization of transaction● Recorded critical data into the Black Knight MSP system● Prepared and approved county documents for submission

• Maintained exacting standards of customer service • Assisted management with inventory control and stock ordering• Resolved complaints promptly and professionally• Cross-trained and coordinated scheduling with team members to ensure seamless service