Responsible for badging all Deloitte employees and contractors with access badges to Deloitte US offices. Ship new cards via UPS overnight. Create and assign proper clearances to secure spaces and locations with focus on Firm security. Provide Temporary and Visitor cards to all Deloitte locations. Train users on the Ccure software we use to ensure employees and contractors have proper badges and clearances.Assist in documentation preparation. Update SharePoint with documentation. Assist in monitoring cameras at Deloitte sites and utilize Milestone, Exacq, and Stone Lock for facial recognition in Hermitage secure areas.

Worked in the Deloitte National Operations Center (DNOC ). First level of support for customers in the US and Hyderabad and Mumbai offices. Troubleshot application and network issues, logged all calls, created and worked Service Desk tickets, escalated and documented issues, monitored scheduled production, QA, and development SAP Business Intelligence process chains running in multiple SAP environments and kept accurate documentation around these tasks.

for Deloitte ­monitored transaction codes in multiple SAP environments to ensure system performance and stability, performed file transfer tasks in UNIX, created and updated production schedules, created company standard documentation of procedures and updated/maintained Sharepoint site.

a multi- platform environment with 7/24 coverage. Trainedand coordinated staff on all systems, maintained quality control of all areas including distribution,print center, prepared proper documentation for monitoring of all applications within operations,identified and escalated issues and documented resolutions both through notification of propersupport and through trouble tickets.

7/24 hour coverage in a multi- platform environment. Worked in distribution, print center,mainframe console operator, peripherals (tape drives, printers), followed and completedproduction batch schedules.