Provided technical broadband and telecommunications support to customers. Discovered areas of opportunity and customized solutions to maximize business and customer needs Collaborated with team members, provided complex support and de-escalation in difficult situations.

Supervised teller team, implemented policies, developed and managed long term business relationships with clients, coordinated audits, and kept detailed and confidential records. When promoted to branch manager, oversaw daily operations including building maintenance, budgeting, marketing, regulatory compliance, preparing, analyzing, and presenting financial reports, and community networking. Maintained relationship with local law enforcement regarding branch security and community awareness. Provided staff management including hiring, training, and reviews. Reported directly to executive leadership.