Responsibilities include managing high performing teams that consistently exceed average performance goals. Daily review of metrics, goals, and processes to ensure relevance and effectiveness. Work closely with internal and external partners to adjust processes to align with current needs and efficiency desired. Oversee training provided for all levels of support staff from entry level to top performers. Develop cross-functional teams that build a pipeline of promotion ready… Show more Responsibilities include managing high performing teams that consistently exceed average performance goals. Daily review of metrics, goals, and processes to ensure relevance and effectiveness. Work closely with internal and external partners to adjust processes to align with current needs and efficiency desired. Oversee training provided for all levels of support staff from entry level to top performers. Develop cross-functional teams that build a pipeline of promotion ready employees, securing a healthy department with lower turnover than industry standard.Maintain, through constant analysis, appropriate staffing levels and performance requirements to maintain a culture that supports both internal and external partners in a business with seasonal peaks, while staying within budget.Additional responsibilities included assembly of a Fraud Task Force to initiate processes and procedures to manage fraudulent charges. Also, successfully assumed responsibility for Scentsy Family Reunion Expo 2019 event. Responsible for establishing a Manager Meeting where best practices are shared, consistency is created, and a stronger leadership has been established. Show less

Contract included payment processing, case management and call center support services. Directly managed a diverse production oriented staff. Staff averages 55,000 transactions per month, collections of $10,000,000 in payments per month with an accuracy rate of 99.99%. Team met their same day turn-around 100% of the time. Staff also includes Case Managers responsible for building cases, documenting modifications and responding to Customer Services alerts. Within first year of… Show more Contract included payment processing, case management and call center support services. Directly managed a diverse production oriented staff. Staff averages 55,000 transactions per month, collections of $10,000,000 in payments per month with an accuracy rate of 99.99%. Team met their same day turn-around 100% of the time. Staff also includes Case Managers responsible for building cases, documenting modifications and responding to Customer Services alerts. Within first year of responsibility total labor was decreased by at least 12% while increasing production by 20%. Duties included communication with client and resolution of any issues.Started, manage and facilitate “Morale and Community Relations Committee”. Approved employees serving on committee to organize charity events and morale building activities within company.Responsible for all management duties including hiring, firing and discipline. A strong emphasis on mentoring, training and goal setting. Show less

HR work related to recruiting and staffing for varies industries. Work included marketing and outreach to businesses.Managed multiple customized accounts. Started and implemented processes to maintain a fluctuating worksite of 50-250 employees. Comprehension and application of employment laws and regulations. Successfully recruited, retained and managed hundreds of employees. Marketed and built new business relationships in an untapped market. Responded to RFPs and delivered… Show more HR work related to recruiting and staffing for varies industries. Work included marketing and outreach to businesses.Managed multiple customized accounts. Started and implemented processes to maintain a fluctuating worksite of 50-250 employees. Comprehension and application of employment laws and regulations. Successfully recruited, retained and managed hundreds of employees. Marketed and built new business relationships in an untapped market. Responded to RFPs and delivered presentations to potential new clients. Show less