Deborah Grider Email & Phone Number

Ocoee, Fl, Us

Lake Mary, Florida, United States

Develop long lasting relationships with account holders by establishing comfortable communication levels and taking ownership of their concerns.Navigating through a multitude of technical systems while engaging with the customers.Achieving metric goals including AHT, Quality, Customer Surveys, and Schedule Adherence to ensure personal excellence.

Winter Garden, Florida, United States

Developed a high performing and engaging store team by holding the associates accountable for the store's results by delivering in-the moment feedback and coaching on selling behaviors, in order to reach monthly goals.Conducted all visual moves and merchandising standards to ensure the store maximized on product sales by placing all available inventory on the sales floor, to increase the store's daily KPI's.Improved the credit application goal by hosting different contest within the store and awarding associates based on performance.Decreased the shrink percentage for the store by 1.3% due to implementing new procedures to keep associates customer focus and weekly paperwork audit

Ocoee, Florida, United States

Recognized any verbal and nonverbal cues from the customer to develop a banker introduction to satisfy the customer's financial needs, assisted the customer's with knowledge of product options.Processed all transactions urgently and effectively, while managing a balanced till and exceeding the talking points goal for the teller line by 60%.Retained over $100,000 from a house sell by asking the necessary questions to the customer; to ensure the customer maximized on the savings products offered through the institution.

Orlando, Florida Area

Held the team accountable for achieving sales, productivity, and customer experience standards by encouraging friendly competition and designing contest to provide motivation during peak days.Educated and trained associates on all loss prevention policies to decrease shrink to 1% within the store by becoming customer oriented and aware of the hot spots located in the store.Improved the Year-to-Date sales by 7% by keeping the sales floor fully stocked and training associates on customer focus

Jacksonville, North Carolina Area

Assist in developing talent through training and supervising associates.Maintained the Brand of the store by making sure the pricing and any visual moves are current.Coach and train staff on SOPs to preserve the average operational score of 96.5%.Created the store schedule in Staffworks and audit the time cards through Kronos weekly.Developing associates for promotional opportunities.

Jacksonville, North Carolina Area

Call center, answer inbound calls from businesses seeking professional guidance on how they can benefit from the USPS.Maintain a high level of professionalism and an above average handle time throughout the calls, while also adhering to caller authentication procedures.Provide excellent customer service on each call, while providing accurate and relevant information.

Bachelor Of Business Administration - Bba, Finance, General

Associate Of Arts - Aa, General Studies