Granite provides outsourced employment solutions for the temporary workforce, and we're proud to be partnered with some remarkable recruitment agencies.We have professional passport certification, and the granite perks pack allows you to offer the best candidate experience, helping you become an agency of choice. If you want to win more clients, make more placements, and save the admin headaches, choosing granite will be the best decision you can make! Bottom line: we make sure every candidate is paid on time, every time

Medesk is cloud-based practice management software that makes working with patients and medical data easier for doctors, receptionists and practice managers.Medesk was founded by software developers born into doctors’ families, so we deeply understand doctors’ needs and the issues they face. Medesk is a team of avid digital health supporters who are passionate about solving complex problems and having the ability to influence the most vital sector for everyone who needs it. The amazing diversity in our team’s professional and cultural backgrounds forges a product of real value and service to clinics, practices and patients alike.We value consistency in service delivery and strive towards perfection in the user experience. As such, all of our regular updates are based on real feedback from thousands of our doctors, administrators, nurses and other healthcare practitioners who take care of patients every day.Ideas and passion are what drives businesses forwards. We at Medesk are powered by the same fuel and the same passion, and we want to share this with our clients.

• Manage team KPI's - Team of 15• Client facing meetings• Weekly/Monthly client campaign reviews• Salesforce• 121’s• Data management, analysis and reporting• Live listening and coaching• Escalation /Complaint management• Training and development• Return to work• Recruiting staff and appraisals• Running incentives• Manage processes

• Managing Childhood Ltd Ebay shop• Purchase new items from wholesaler• Quality check items • List items on Ebay • Package and Post sold items within 1 working day • Handle enquires & returns via Ebay

• Effectively managed a high volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Defused volatile customer situations calmly and courteously.• Accurately documented, researched and resolved customer service issues.• Competent on customer service management systems and databases.• Evaluated consumer reports on a monthly basis.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.• Identified chronic customer issues by creating and maintaining customer complaint log• Prepared reports and communication for senior management..• Initiated operations improvements to improve overall call centre productivity.• Provided incentive to increase productivity by offering employees awards for best customer service.• Oversaw call centre employees to ensure customer satisfaction goals were consistently met.• Coached calls and conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.• Reviewed processes and procedures to implement improvements in department Efficiency. • Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.• Handled the high level cases escalated at Tier 2 level • Covering manager and key holder when needed.

• Documented all customer enquiries and comments thoroughly and quickly.• Coordinated between billing department and customers to resolve problems.• Processed cash and credit payments rapidly and accurately.• Responded to all customer enquiries thoroughly and professionally.• Referred unresolved customer grievances to designated departments for further investigation.• Entered data promptly and efficiently• Placed special merchandise orders for customers.• Greeted customers in a timely fashion, whilst quickly determining their needs.• Recommended new products and services to customers, resulting in add-on business.• Answered customer questions about product availability and shipment times.