Deliver top tier customer service to ensure maximum value during implementation and integration of software and services for both new and existing clients. My role focuses on seamlessly integration, long term solution adoption and exceptional customer satisfaction.

As a dedicated professional in healthcare software implementation, I excel in delivering top-tier customer service to ensure optimal value throughout the software/services implementation process for both new and existing clients. My responsibilities include managing and resolving software queries, proactively identifying customer needs, and ensuring seamless software implementation for long-term success. I leverage my expertise in healthcare and comprehensive knowledge of The Craneware Group's products to effectively manage customer relationships, identify potential references, and promote our software solutions. With a focus on continuous improvement, I actively contribute to process enhancements and share my insights to support the success of the SSR team. My commitment to excellence, combined with strong communication skills and a customer-centric approach, enables me to deliver exceptional results and exceed expectations in every interaction.

Established myself in a developing team by ensuring foundations were provided utilising my previous knowledge and experience. Initiating and maintaining communication with colleagues covering a number of specialities by utilising a variety of communication methods and tools. Completing tasks to a high standard and in a timely manner with capacity to volunteer for additional undertakings. I have generated training materials, references and minute taking information for a wide consumer base. Furthermore I have created materials for benefits, comms, training, discussion, trackers with statistics and a large portion of these have been used for high end detail and tracking. Performed multiple roles during implementation and launch of a software solution which involved quick responses and forward thinking and planning.