Deborah Henson Email and Phone Number

Customer Experience Professional:• Provides the highest level service and acts as a single point of contact for the customer.• Communicates to potential subscribers and current customers product benefits, and using appropriate sales techniques.• Develops and implements best selling practices that contribute to improve my team and my performance.• Assists supervisor with any special projects or tasks that need attention to detail.• Performs side-by-side with team members training on strategies to increase customer satisfaction.• Assists in resolving escalation calls from clients.• Assists representatives with responding to irate customers.Comcast Connection Center Specialist:• Interfaced with customers; advised customers and answered questions relating to products• Evaluated customers' potential product needs and made appropriaterecommendations• Effectively communicated and demonstrated a high level of comfort selling Company products and services• Corrected customer billing discrepancies, prepared work orders, arranged for service appointments, and ensured appropriate follow-up procedures are met• Organized and participated in weekend events to generate sales leads and increase Comcast footprint• Coordinated and participated in partnership with Best Buy major sales events including Black Friday, Cyber Monday, and After Christmas events

• Managed 5-7 employees and ensured store goals were met• Opened, closed and balanced tellers registers• Established and maintained relationships with new customers• Organized and participated in events to penetrate the market• Responsible for ordering the cash for the bank branch, ATM, and other tellers • Deepened existing relationships through profiling and uncovering additional needs• Evaluated clients financial needs and recommend products to meet their needs• Demonstrated strong sales skills selling financial products and convenience items• Maintained high level of personal sales• Responsible for driving revenue through direct sales of personal accounts• Met with clients on a regular basis to assess their financial needs and growth opportunities• Provided clients with the tools, information, and benefits to assist them in attaining their financial goals