Business Services Analyst
Electronic Data Systems / Xerox Account
Rochester, New York
Gathered, analyzed, and documented detailed requirements for changes needed to system software. Managed changes to the disaster recovery client server environment as well as configurations & drill scheduling with an outside vendor. Responsible for coordinating and implementing disaster recovery configuration & system software changes. Facilitated diverse support groups (Customer, SEs, DBAs, Systems Management Center) in the creation of detailed implementation plans and supporting documentation such as touch point matrices and contingency plans for production changes at Xerox.Facilitated and communicated the planning and coordination of change activities for the Xerox Account.Analyzed and facilitated business process changes within the change management area. Performed Baseline Audits on projects within the Xerox Solution Centre using IPM (Integrated Project Management) methodologies.