Analyzed data and reports for nine stores with more than $650 million in sales per year. Supervised team of Asset-Protection (AP) managers and associates, including hiring, teaching, and training, performance evaluations, and terminations. Toured stores to identify and provide solutions for exceptions, including safety violations, unsecured merchandise and categories, incorrect pricing, department presentation, and associate engagement. Ensured AP associates’ productivity by identifying and reducing theft through investigations and apprehensions. Worked closely with store operation teams, providing information and training for improving overall store standards and processes. Provided resolutions for customer complaints. Investigated and interviewed internal theft cases. Served as subject matter expert on new initiatives and conducted trainings. Created, identified, and corrected opportunities for events throughout year, including promotional events, Black Friday, and celebrity signings. Led yearly inventories and ensured outside service counts were accurate. Organized and selected teams to travel to other stores both in and out of market to conduct pre-inventory and high-shrink reviews. Collaborated with local police department and built positive relationships within diverse communities.

Monitored and put solutions in place for high theft items while staying under budget for supplies. Hired, trained, and conducted evaluations and terminations for AP associates. Identified opportunities related to profit and shrink, reported to store manager, and provided solutions. Ensured safety and security of facility maintained at high level for customers and associates. Identified and corrected any compliance opportunities. Taught and trained new or existing programs to associates and management. Traveled to surrounding facilities and completed pre-inventory reviews, high-shrink reviews, and training support. Led team at yearly company meetings, ensuring safety and security of convention center.

Department Manager, Automotive, 2000-2006. Oversaw ordering, stocking, pricing, and managing overstock for automotive department. Hired, trained, and conducted evaluations and terminations for sales associates. Monitored data and reports to ensure profit goals were met monthly. Helped in shop area when needed or short-handed, including vehicle check-in, changing oil, changing batteries, flat-tire repairs, installation of new tires, and providing customer service. Ran register when needed and helped customers. Traveled to neighboring stores to help with opportunities, and taught and trained. Recognized for going one full year without any accidents in shop or sales-floor area. Exceeded monthly profit goals by 2% for two consecutive years. Department Manager, Pharmacy, Over-the-Counter, 1995-2000. Ordered, stocked, priced, and managed overstock in over-the-counter area of pharmacy. Provided customer service, including running register. Ensured special-order and, or non-prescription drugs were ordered and customers contacted after arrival. Monitored data to ensure profit goals were met. Supported prescription part of pharmacy by filling scripts, and calling doctors and insurance companies. Traveled to other stores to help correct opportunities, teach, and train. Hired and trained sales associates in area. Recognized by market RX manager for maintaining lowest amount of merchandise outs in market for three consecutive years.