Deborah I. Email and Phone Number

• Managed and directed 45 factory service technicians across northern California with annual service call volume of 64K and $9 million in revenue.• Successfully managed numerous employee performance and discipline issues among union and non-union employees.• Headcount and budget forecasting to ensure appropriate staffing levels.• Established and upheld high EHS standards to minimize on-the-job injuries.

Maintained volunteer records.

A manufacturer of explosives detection equipment used in airports and by government agencies worldwide. Acquired by SAFRAN Group in 2009 from GE.- Led global team of 35 managers and service technicians responsible for providing on-site and remote support to customers around the world. All 4 direct reports were located remotely.- Increased revenue by 10% in 2 years to $15 million.- Met annual profitability targets through effective management of department expenses.- Implemented best practices from other regions to restructure North America team in 2010 to improve customer experience and employee productivity.- Traveled extensively to regularly meet with customers to obtain feedback and improve relationships.

- Led restructuring of 4 service contracts worth $20 million combined. - Reviewed all significant service contracts and proposals to ensure business and operational compliance and appropriate pricing.- Implemented consistent review process for global service contracts.- Led cross-functional team to update standard contract terms and conditions to reduce contract negotiation time.- Coached regional service managers during negotiation of contract prices and terms and conditions.- Conducted 12 training sessions to educate employees on U.S. government contracting requirements.- Completed GE’s Manager Development Course (MDC) – less than 1% of GE managers are selected to attend this 3 week course each year.

- Developed and launched new service contracts program for 4 existing product lines.- Created sales proposals that won $1 million in new revenue.

- Managed in-house and on-site equipment repair and customer training team on an interim basis to cover a gap in management staffing.- Improved factory repair time of customers’ equipment by 80% (37 to 7 days).- Implemented new metrics to track repair time performance.- Evaluated and increased staffing levels to meet customer expectations

A division of GE Capital providing financing to hospitals and healthcare providers.- Launched new product resulting in $172 million in loan volume (72% above goal). - Completed market and opportunity assessment of managed care industry.- Co-led improvement of new product introduction process through completion of Green Belt project. - Achieved Six Sigma Green Belt certification in December 2003.- Designed and managed campaign to solicit business growth ideas from all employees. - Co-developed materials for training of GE Healthcare equipment sales team.- Identified and hired 3 successful interns.- Completed GE’s Advanced Manager Course (AMC) – less than 10% of GE managers are selected to attend this course each year.- Selected as an instructor and taught at 3 sessions of GE’s Marketing Management Seminar. - Received stock options in 2002 and 2004.- Led successful volunteer project in 2003 at a local hospital involving 75 GE volunteers.

- Completed rotations at GE Mortgage Insurance, Employers Reinsurance Corporation and GE Vendor Financial Services.- Selected as member of first class of this mid-career, two-year rotational program to develop experienced marketing professionals for key leadership positions.- Received stock options for performance during first year.Assignments:Program Manager at GE Vendor Financial Services (Nov 2001 - June 2002)- Identified opportunities for new types of fees. Led team to develop operational capability and marketing strategy.- Organized annual business Kick Off Meeting for 2002.- Received management award for outstanding performance.Global Marketing Associate at GE Employers Reinsurance Corporation (Mar 2001 - Nov 2001)- Co-led development and launch of a business-wide new product development and introduction (NPI) process using GE’s Six Sigma quality tools. Process was launched across all business units worldwide in 6 months vs. GE-average of 18 months. Patent application filed on process. - Created, developed and launched an intranet site to create and maintain NPI tollgate checklists.- Developed and launched new intranet website for all employees to access the complete process.- Identified and leveraged best practices from 16 GE divisions.- Received Achievement Award for contributions to business.e-Business Project Manager at GE Mortgage Insurance Corporation (May 2000 - Mar 2001)- Produced competitive analysis to drive development of new internet-based consumer marketing program. -Identified target partners and presented program to 15 potential partners.- Negotiated agreements and launched partnerships with four major partners.- Created training materials and conducted training for salesforce, phone reps and customers.- Developed significant educational content for new website: GEhomenow.com- Leveraged multiple GE relationships to obtain exposure and content for site at little or no cost.

First USA was owned by Bank One, now JPMorgan Chase and was one of the largest issuers of consumer credit cards at the time.- Managed bi-monthly direct mail and telemarketing program to generate new accounts involving extensive cross-functional coordination. - Developed forecasts and budgets and was accountable for results.- Expanded program to include more than 40 marketing partners.- Supervised staff of 2.

- Wrote creative brief for and managed development of promotional packaging.- Coordinated design of brand materials for national sales meeting including sell sheets.- Forecasted monthly volume flows for financial and production planning.- Assisted with forecasting brand volume for 1999.

- Developed and managed 3 special pack promotions including artwork design by outside agency, coding, budget management, sales samples, logistics, and assembly.- Analyzed, created, and presented aircare category review and brand strategy to PR agency.- Co-led cross-functional team to develop and implement new process to set objectives and evaluate performance of promotions. Planned and conducted training session to introduce new process to marketing department.

- Managed $30 million in commercial loans to privately held middle-market companies.- Exceeded goal for new loans in 1994 and 1995 by 100%.- Created targeted marketing plans by matching client needs with bank services resulting in a 10% increase in average account profitability.- Analyzed a variety of industries in conjunction with underwriting existing and proposed loans to identify and mitigate all potential risks.- Voting member of loan committee that had approval authority of $5 million.- Member of merger review team to evaluate quality of merger targets.- Assisted with integration of acquired bank’s employees and customers.

- Completed two-year loan officer training program in 18 months.- Assisted loan officers with underwriting and account management.- Assignments included corporate, real estate construction, and high technology lending.