Customer Service Representative & Digital Marketing Specialist with 3+ years of expertise skilled in providing customer-focused services, a comfortable and interactive marketplace for prospects and clients, initiates an effective rapport and communication route with customers resulting in converting prospects to long-term satisfied client while leveraging the numerous features of the social media.I possess proficiency in:-⇒Handling customer complaints & feedback⇒Resolving conflicts, troubleshooting issues, persuading⇒Instagram, Facebook page management and optimization⇒Online Livechat Support⇒Answering product questions⇒Offering Amazing Customer service Experience⇒Email, Phone, and Chat Support⇒Inbound and Outbound CallsUsing these tools:- × Zendesk × Zapier × Freshdesk × Help Desk × Google Voice × Google Workspace and × Microsoft OfficeWith excellent written and spoken English skills, I can handle your clients professionally and communicate fluently with them.
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Customer Service SpecialistFilmhouse Cinema Nov 2022 - Oct 2023NigeriaAt film house cinema I perform duties of Hostess and customer service representative.my roles include but not limited to;* Attend to Guests and provide a great experience* Generate 5% sales to meet monthly/weekly/daily target* Solve guest issues relating to ticket and subscription and escalate when necessary* Direct and organize guest * Upsell and Cross-sell products to guests to increase sales.* Book Movie tickets and activate subscription packages for guests. -
Hospital Food Service WorkerGrandeur Catering, Lagos Oct 2021 - Jun 2022Lagos, NigeriaAt Grandeur catering;1. I achieved my weekly target resulting to increase in sales by 10%.2. I also introduced strategic ways to reach out to our prospective customers.3. I was in charge of logistics and made sure all items were properly received by customers.4. I handled chats from email and collected feedback (negative or positive) from customers.5. My team and I also developed new ways to satisfy our customers weekly.My strength include but not limited to; Problem solvingResearchTime management Problem solvingEmpathyClear communication -
Administrative InternIsmail And Patners Oct 2019 - Mar 2020NigeriaAs a former Estate Management and Valuation Administrative Intern, I was dedicated to gaining hands-on experience in the dynamic world of real estate. I contributed to the success of my team and the effective management of properties by providing support in various crucial areas. My skills and experience included:Data Entry and ManagementMarket ResearchDocumentation and ComplianceFinancial AnalysisClient CommunicationAdministrative supportProblem Solving
Deborah Dan-Jumbo J Education Details
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Computer Science -
2.9 Of 3.5 -
Computer Science
Frequently Asked Questions about Deborah Dan-Jumbo J
What is Deborah Dan-Jumbo J's role at the current company?
Deborah Dan-Jumbo J's current role is Customer Support || Livechat || IT Support || Computer science || Technology.
What schools did Deborah Dan-Jumbo J attend?
Deborah Dan-Jumbo J attended Rivers State University Of Science And Technology, Yaba College Of Technology, Yaba, Lagos, Zero To Mastery Academy, Zero To Mastery Academy.
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