Identified and helped fulfil patron needs and requests on phone and in-person; Lead at main circulation desk. Partnered with co-worker to win grant from Archive-It! Community Webs program to help create Web Archive Special Collections for HCLS. Selected by Executive Director to attend American Library Association 2023 Conference as well as Archive-It Community Webs Symposium in Chicago. Created, ran, and assisted with both Adult and Youth Services programs, including HCLS Fan*Fest 2023. Selected as HCLS Employee of the Month for January 2023. Assisted and instructed patrons as needed with computer queries and reference questions. Kept track of periodical materials statistics for recordkeeping. Checked in, sorted, and shelved returned materials; cleaned and repaired audiovisual materials. Weeded materials from stacks.

Performed store opening/closing duties, including counting cash drawers and daily bank deposits.Used multi-line phone system; made outgoing calls to remind clients of upcoming appointments or to solicit prior clients to return for tax year appointments; took incoming calls to gather client information to assign them to certified tax professionals; answered client questions about upcoming appointments.Processed confidential tax information.Assisted tax professionals by creating spreadsheets to tally receipt information or cryptocurrency transaction information.

Research and analysis of news articles and advertisements on specific subjects published in southeast Louisiana newspapers, news organizations, state media archives, on-line databases, and libraries. Responsible for creation of reports of analysis for submission to client.

Identified customer needs, both in person and on the phone, and provided recommendations using product and personal knowledgeSupported in-store events, including author events, weekly children's story times, and corporate-sponsored programsReceived and processed cash, check, and credit payments for in-store purchasesWorked in store's cash office to prepare tills for daily operations, safeguard the correct deposit of previous day's sales, and ensure delivery of necessary change from bankHelped train and orient new booksellersOrdered product not in-store for specific customer requestsOrganized displays according to company's Visual Merchandising StandardsNamed store "Above & Beyond" employee three times, nominated for district recognition Selected to represent store at various off-site events, including book fairs and author signings

Researched, collected, and compiled relevant data for upcoming book projectsPerformed work-related and personal errands for authorMonitored incoming email and social media and passed information on to authorCreated/maintained a database to record author’s business and personal expensesAssisted author as Guest of Honor at CoastCon 2013; staffed table, sold books

Answered and routed calls on a multi-line system for busy practiceAssisted with creation of and data entry for new patient recordsMaintained, updated, and filed established patient recordsVerified patient insurance on an ‘as needed’ basisCounseled patients on need for consistent care for chronic conditionsCreated and maintained HIPPA-compliant documents for practice useCreated and maintained CME certification database for practice MDsTranscribed and submitted Electronic Prescriptions for practice MDsSkilled search and retrieval of NPI data from HHS servers

Assisted patrons in acquiring information in print and electronic formatsPrimary library system point of contact for repair of damaged AV materialsSorted returned materials for proper replacement to shelf positionsTrained in Polaris, EBSCO, Galenet, Infotrac and SIRS database systemsTrained to use online reference databases for patron supportTutored coworkers in practical use of desktop computers