Leadership role within the Performance and Growth team in Health Insurance. Core purpose is to oversee and develop retention strategies and programmes within the Health Insurance (HI) sector. This includes:- Strategic Leadership: Driving proactive and reactive retention initiatives to enhance overall business performance in HI.- Roadmap planning and financial forecasting- Collaboration: Working with key stakeholders to achieve optimal retention outcomes across performance indicators (financial and customer metrics to report to Executive leadership)- Facilitating development of team members e.g. agile project management, problem-solving to enhance initiative performance.- Synthesising data into effective strategies and value propositions

- Key role within the Accelerated Performance and Delivery team, reporting into the GM. Focus was on enhancing performance within squads and teams in Private Health Insurance by utilizing expertise in business improvement programs. - Support and Enablement: Collaborating with squads and cross-functional teams to achieve objectives using agile methodologies, lean principles, and strategic problem-solving.- Coaching and Development: Provide coaching at critical points in initiatives to enhance team capabilities.- Capability Assessment: Identifying gaps in skills and work with various stakeholders to create actionable improvement plans. - Continuous Improvement: Encouraging a culture of continuous improvement, challenging teams to find faster, more efficient ways to deliver value.- Fostering Learning: Promoting an environment where team members can learn from failures, supporting a culture of learning across the Health Insurance sector.- Collaboration: Providing feedback to identify opportunities and address roadblocks.

- Senior role in the CX & Client Insights team and part of the Client Experience & Brand function, driving the Voice of Customer programs across KPMG Australia. - Leading a unit responsible for driving client advocacy, retention and share of wallet, understanding lifetime client journey and moments that matter.

- Part of Kantar’s global commercial team. - Leading the Chief Commercial Officer network across 80 countries - Deploying global commercial excellence best practice programmes and tools. - Delivering reporting to global Boards and divisions. - Supporting markets in creating on-strategy commercial plans

- Commercialisation lead on global Brand Product team- Partnered with global network of Brand Product Leaders and senior internal stakeholders - Driving growth of brand equity tracking and strategy products- Supporting market activation of new product launches and training

- Led client relationships across sectors- Managed qualitative and quantitative research projects from discovery to delivery of actionable insights- Led a Client Services team- Accountable for delivery of annual sales and profit targets

- Delivered usability testing and consulting services to clients- Developed and ran professional User Experience training courses - Developed user-centred design resources for software testers