Deborah B. Email & Phone Number

United Kingdom

Shipley, England, United Kingdom

Rotterdam, South Holland, Netherlands

• Involved in the QA testing of 12 projects through to their full development, these includedpublishing and in-house titles.• Working with game titles developed in Unity and Unreal Engine for Meta Quest, Rift,SteamVR, PlayStation 4/5, Pico, iQIYI, Viveport and other VR headsets.• QA project lead for our most recent VR game title [Arizona Sunshine 2] - this involvedpeople management, risk assessment, test planning and communication with otherdepartments.• Reporting bugs in JIRA.• Creation of support articles and internal documents in Confluence.• Creation of test matrices in Google Documents, Microsoft Excel and TestRail.• Carrying out of TRC's and VRC's for Sony and Meta.• Communication with producers and external and internal developers to highlight riskareas for deadlines and high priority issues that could affect the game.• Direct communication with all departments (Art, Code, Animation etc..) to resolve issuesand make improvement suggestions.• Experience using and creating command lines for Meta Quest Developer Hub and androiddevices.• Creation of Performance Graphs for FPS issues using OVR Metrics and Microsoft Excel.• Use of Debug tools to aid with testing.• Assisting with capture tools testing for the Publishing/Marketing department.• Coaching and training of new hires/interviewees.• Providing play test feedback on new games.

Huddersfield, England, United Kingdom

• Data entry into the firm’s database and maintained files for the firm as instructed bymanagement at a fast pace.• Dealt with multiple organisations including the government, pensions, large companiesand elections.• Organized & analyzed sensitive personal data which included certificates for birth, death,marriage, divorce etc.• Worked closely with other departments for printing, scanning and receiving newcorrespondence.

Huddersfield, England, United Kingdom

• Taking a high volume of calls to deal with customer queries and managing their accounts.• Worked in a project that overhauled how we approach our calls, the sign off and the toneof them to make them more conversational and friendly.• Collected feedback from our customers both negative and positive to improve companystandards.• Collaborated with members of authority such as the police to provide data to assist withlegal queries.• Assisting with sensitive issues of our clients such as the death of a family member ormedical issues.• Advising and investigating claims being made on the insurance policy and makingjudgement calls on their resolution.

Yokohama, Kanagawa, Japan

• Teaching students from infants to adults in group and individual settings in a classroomenvironment.• Providing fun, energetic and empowering lessons to increase students confidence andspeech using the English language.• Lesson planning, preparation of resources, props and games for classes.• Assisting with exam preparation.• Providing detailed reports and feedback on children's language development andprogress to parents.• Planning and assisting with children's parties for school events.• Building and maintaining relationships with parents and children.

United Kingdom

• Teaching children in China using an online platform to provide a convenient and interactive learning space.• Providing fun, energetic and empowering lessons to increase students confidence and speech using the English language.• Lesson planning, preparation of resources, props and games for classes.• Preparing detailed after class reports including information about the students strengths, areas for improvement and notation on class details for work colleagues.• Working 1:1 with children and occasionally their parents providing an intimate and personal setting to learn.

Berlin Area, Germany

• Responsible for the relationship with airline customers, airlines and contract lawyers to resolve disputes via phone, WhatsApp and mail support.• Handling complex and diverse legal claims.• Analyzing flight data to make judgments on passenger rights.• Providing legal advice and support to customers.• Liaising with airlines to encourage resolution of customers cases.

County Cork, Ireland

• Resolving payment, technical and in-game issues providing empathetic first contact resolution support whilst handling sensitive customer information confidentially.• Supporting customers through LivePerson, email and phone.• Coaching and training of new hires and agents providing classroom training's and weekly meetings concerning development, training and Key Performance Indicators (customer satisfaction, productivity and first contact resolution).• Creating and maintaining support articles within Salesforce.• Escalating internal issues via JIRA communicating with appropriate departments.• Organizing team buildings and events for moral, from internal competitions to contacting external vendors and management of the team financial budget.• Acting as Point of Contact during game launches, for problem solving and bug fixes

York, United Kingdom

• Assisting customers with queries on products through face-to-face interactions in the store and during payment as well as engaging customers with sales techniques to promote products.• Organisation of the store and products to highlight promotions.• Knowledge of brand and new products introduced.• Replenishment of products and tidying of the store.

York, United Kingdom

• Fast paced work environment dealing with the creation of food products, face-to-face customer engagement and sales.• Tidiness and organization of the store to meet health standards and ensure fast workflows for product delivery.• Team based environment and constant interaction to ensure speedy production and delivery of product.

York, United Kingdom

• Store supervision and management during low staffing periods.• Assisting customers with queries on products through face-to-face interactions in the store and via till service.• Organisation of window and in-store display using personal creativity to highlight new products to encourage sales.• Recording of telephone orders.• Cleaning of the store and general tidiness.

Bachelor Of Science (Honours), Psychology, Upper Second-Class Honours

Completed modules Social psychology: critical perspectives on self and others - 60 credits Counselling: exploring fear and sadness - 30.

120-Hour Tefl Course, Teaching English As A Second Or Foreign Language/Esl Language Instructor

30 hours - Grammar Course 50 hours - Methodology Course 20 hours - Video Observation Course 20 hours - Weekend TEFL classroom training.