Sales and Leadership Training, Staff and Employee Development, Customer Service, Soft Skills, Motivational Speaking

♦Successful sales management experience in Outside sales as well as Telemarketing. ♦Skilled in Customer Service, problem resolution and conflict management to assure customer satisfaction. Recognized by upper management for exceeding Company objectives on Customer Sat ratings. ♦Developed business and sales strategies by analyzing data, identifying problem areas, and Creating realistic short term and long term tactics to improve results. Implemented… Show more ♦Successful sales management experience in Outside sales as well as Telemarketing. ♦Skilled in Customer Service, problem resolution and conflict management to assure customer satisfaction. Recognized by upper management for exceeding Company objectives on Customer Sat ratings. ♦Developed business and sales strategies by analyzing data, identifying problem areas, and Creating realistic short term and long term tactics to improve results. Implemented tactics and conducted follow up to determine if tactics were successful. ♦President’s Club award 2002, 2004, 2006 for achieving 110% of Company objectives. Show less

♦Designed developed visuals, training materials and sales collateral ♦Traveled AT&T markets extensively to train employees on new products, new and revised processes, Company policies ♦Recruiting manager representing AT&T at college fairs and community employment Events ♦Initial Sales Trainer responsibilities: Teach sales process, written materials, role-plays, testing, daily and group/ one-on-one feedback including written evaluations with developmental… Show more ♦Designed developed visuals, training materials and sales collateral ♦Traveled AT&T markets extensively to train employees on new products, new and revised processes, Company policies ♦Recruiting manager representing AT&T at college fairs and community employment Events ♦Initial Sales Trainer responsibilities: Teach sales process, written materials, role-plays, testing, daily and group/ one-on-one feedback including written evaluations with developmental plans. Show less