Results-oriented Senior Business Systems Analyst with a strong consulting background and deep expertise in regulatory environments, licensing processes, and procedures. Proven track record of leading cross-functional teams to translate complex business requirements into effective technical solutions that drive efficiency and improve processes.Skilled in business process reengineering, information and business architecture, and business process improvement. Experienced in developing strategic plans and change management initiatives, with proficiency in requirement elicitation, documentation, implementation, configuration, and quality assurance. Adept at managing & collaborating with stakeholders at all levels and deploying Business and IT initiatives across various industries including venture capital-backed software as a service (SaaS), service, financial, and media and entertainment sectors with extensive knowledge of the software/system development life cycle (SDLC) methodologies. Successfully implemented technology solution projects from business case development through to user acceptance. Proficient in requirement elicitation, process mapping, analysis through to testing. • Additional competencies include proven leadership, facilitation, and analytical skills methodology experience in Agile, Scrum, Waterfall, ITIL 4, SDLC PDLC, BABOK, PMBOK, SBOK, IIBA Member.• Outstanding interpersonal, presentation, written and verbal communication skills• Excellent collaboration skills and ability to work independently or with a team• Excellent stakeholder management skills• Proficient at conducting quantitative analysis to validate build versus buy decisions• Expert at analyzing organizational efficiencies by studying business needs, business models, workflows and technological systemsTools: Microsoft Office Suite of Products (Word, PowerPoint, Excel- Advanced formulas, Visio, Project), Balsamiq, SQL, JIRA, SharePointSkillset: Data Validation & protection, VLOOKUP, Pivot Table, Fit GAP analysis, Impact Analysis, Quality Assurance Testing, User Acceptance Testing (UAT), Requirement Elicitation, Requirement Traceability, Data Mapping, User Interface Specification, Process Mapping, Use Case Diagrams & Scenarios, Requirement Analysis, Software Development Lifecycle Methodologies (SDLC), Waterfall, Agile, Scrum, Issue Resolution, Change management, Stakeholder Management, Business Process Modeling (UML), Scope Management, Risk Management, API documentation.For professional engagement and job opportunities, I could be reached at derbyosejones@gmail.com
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Senior Business AnalystThentia Cloud May 2022 - Sep 2024Ontario, Canada• Conduct requirements elicitation independently, gathering information from project stakeholders and documenting business and solution requirements, including other relevant documents, and conducting configuration of requirements elicited.• Analyse client's business rules and processes, including capturing business scenarios, to provide solutions and recommendations based on Product's features and capabilities.• Collaborate with client subject-matter experts to map requirements that enhance client efficiency and meet regulatory requirements, also conduct walkthroughs and demos with clients for configurations implemented.• Acquire comprehensive knowledge of Company's iterative modules, features, processes, and capabilities to guide clients through product delivery.• Create visual representations of the product that reflect client workflows using tools like Balsamiq and Lucid Chart, as well as business models using UML diagrams -
Team Lead - Business Analysis/ImplementationThentia May 2022 - Sep 2024Toronto, Ontario, Canada• Lead testing efforts for initiatives, including development of test scripts and test scripts execution.• Plan and facilitate project requirements meetings with project managers, collaborating with the project team and client for their identified projects and to contain scope and deliverables.• Translate Business Requirement Documents into Solution Requirement Documents and detailed specifications for developers and Quality Assurance Representatives based on client needs.• Proactively identify and resolve project issues, devising cost/time-effective strategies to achieve project objectives while considering unique client business conditions.• Engage customers to understand and analyze business needs and translate them into application and operational requirements, while also supporting internal and external customers and the software development team through requirements flow.• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs and develop requirements specifications.• Collaborate among project teams including client and other external service providers to enforce the implementation of a solution.
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Senior Business AnalystRbc Jun 2018 - Feb 2022Toronto, Ontario, CanadaProject 1: Microsoft Office 365 System Migration Description: This project involved the implementation of Microsoft Office 365 System to replace the existing on site systemProject 2: Legacy CRM System Upgrade Description: The scope of this project was the upgrade of legacy Customer Relationship Management (CRM) system to the modern Sugar CRM system located in the cloud.Project 3: Website EnhancementDescription: This project seeks to enhance the visual design architecture of our website and make navigation easier and more engaging for our customers.Senior Business Analyst who demonstrated exceptional ability in eliciting and analyzing business requirements by conducting requirements sessions, interviews, JAD sessions, focus groups, task/workflow analysis and surveys• Developed and executed test case aligned to business requirements which improved defect reporting by 60%• Reviewed key project deliverables using the Software Development Life Cycle (SDLC) Methodologies to ensure that technology solutions meet the identified business needs.• Translated business user concepts and ideas into comprehensive business requirements and design documents • Identified ongoing issues and gaps within project plans which reduced implementation issues by 25%• Conducted document analysis to understand the current defects of the application. • Conducted cost benefit analysis to help with creation of business case, Facilitate sprint planning sessions and backlog grooming sessions, wrote user stories, supported dev. team, participate in demos, retrospectives and vendor sessions.• Developed and documented business requirements and business process flow models in support of CRM, Asset Management, and strategic and operational project by the aid of MS Visio, Unified Modeling Language (UML) software design tools.• Develop SQL Queries/Scripts to validate the reports created to support the sales department understanding of risk and business opportunities. -
Business System AnalystLaurentian Bank Sep 2016 - Jun 2018Toronto, Ontario, CanadaProject 1: Website EnhancementDescription: This project seeks to enhance the visual design architecture of our website and make navigation easier and more engaging for our customers.Project2: Business Process Improvement (Waterfall)Description: This project involved the development of online application system to align with business processes, technical needs and corporate objectives.Project3: AML Regulatory system EnhancementDescription: This project involved the configuration of the system to display critical fields and reporting capability.• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis• Design wireframes for a customize build solution and engage customer and software developer to identify gaps.• Engage customers to understanding and analyze business needs and translate them into application and operational requirements, Support internal and external customers and the software development team through requirements flow.• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs and develop requirements specifications.• Collaborate among project teams including client and other external services providers involved in the implementation of a solution.• Assist Project Manager on project initiatives to contain scope and deliverables.• Identified politically exposed people (PEP), heads of international organizations (HIOs), and persons of interest and designated persons presenting a higher risk potential for AML/ATF and, consequently, ensure that stronger measures are taken as required. • Checked client alerts generated in the SAS CDD system, carry out analyses of potential AML/ATF risks and sources of vulnerability and apply risk mitigation measures where necessary. -
Senior Business AnalystCanadian Tire Financial Services Jan 2016 - Sep 2016Toronto, Ontario, CanadaProject: Salesforce Integration. (Scrum)Description: The configuration of screen for salesforce integration while connection is set up with API• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis• Design wireframes for a customize build solution and engage customer and software developer to identify gaps.• Engage in multiple initiatives simultaneously and work independently with users to define concepts.• Engage customers to understanding and analyze business needs and translate them into application and operational requirements, Support internal and external customers and the software development team through requirements flow.• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs and develop requirements specifications.• Collaborate among project teams including client and other external services providers involved in the implementation of a solution.• Work with offshore team to ensure that product is developed according to requirement specification and scope. • Lead testing efforts for initiatives, including development of test scripts and test script execution• Assist Project Manager on project initiatives to contain scope and deliverables. -
Customer Experience AnalystHilton Garden Inn Jul 2015 - Dec 2015Brampton, Ontario, CanadaProject 1: Payment Gateway IntegrationDescription: This integration project aims to help manage revenue, prevent fraud and expand the online presence of the business. It will automatically make moving money easy for the business and provide reliability, scalability and security.• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis• Design wireframes for a customize build solution and engage customer and software developer to identify gaps.• Engage in multiple initiatives simultaneously and work independently with users to define concepts.• Engage customers to understanding and analyze business needs and translate them into application and operational requirements, Support internal and external customers and the software development team through requirements flow. -
Customer Experience AnalystStaybridge Suites® Hotels Jan 2015 - Jun 2015Vaughan, Ontario, Canada• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis• Design wireframes for a customize build solution and engage customer and software developer to identify gaps.• Engage in multiple initiatives simultaneously and work independently with users to define concepts.• Engage customers to understanding and analyze business needs and translate them into application and operational requirements, Support internal and external customers and the software development team through requirements flow. -
Business AnalystHotel Sacher Salzburg Aug 2009 - Dec 2014Salzburg, Salzburg, AustriaProject 1: Payment Gateway IntegrationDescription: This integration project aims to help manage revenue, prevent fraud and expand the online presence of the business. It will automatically make moving money easy for the business and provide reliability, scalability and security.Project2: Food Delivery Business Process Improvement.Description: Mapped out customer service, Delivery process and Restaurant services process in the food delivery.• Led the project cross functional teams, performed tasks as assigned by the project manager under the work breakdown structure (WBS) while ensuring project cohesiveness.• Reviewed key project deliverables using the software development life cycle (SDLC) methodology to ensure that technology solution meet the identified business needs.• Facilitated creation of solution artifacts, participated in new process design and solutions prototyping.• Maintained test files for the projects and conducted user acceptance, regression and unit testing and documented the result.• Developed test strategies and test plan and test scripts and conducted UAT (user acceptance Testing).• Assisted with smooth transition into the training and deployment phases of the project. -
News Reporting Team Lead, News And Current AffairsIndependent Television And Radio Jan 2007 - Mar 2009Lagos, NigeriaSupervised my team, Conducted interviews, collaborated with various stakeholders, elicited requirements, conducted workshops, seminar's, Vox pops, wrote reports, edited reports, as a correspondent and reporter, I carried out research, gathered, and reported information on news stories to the public, identified, verified, and reported on events by traveling to locations and covering major developments as they took place, also researched specific stories, developed sources and contacts, and conducted in-person and group interviews, conducted document analysis, translated information elicited into audio and written reports, conducted news analysis and so on.
Deborah Jones Education Details
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Master'S Degree -
Madonna University2.1
Frequently Asked Questions about Deborah Jones
What is Deborah Jones's role at the current company?
Deborah Jones's current role is Senior Business System Analyst (Team Lead) || Senior Software Implementation Specialist || Scrum Master.
What schools did Deborah Jones attend?
Deborah Jones attended Fachhochschule Salzburg, Madonna University.
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1blueorchard.ca1 +151966XXXXX
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Deborah Jones
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Deborah Jones
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