Deborah Keyes Email & Phone Number

Medford, Massachusetts

Citizens Financial Group - September, 2012 - July, 2014Test Manager – Enterprise Data Initiative (EDI) (September, 2012 – Present)Successfully planned, built and managed the testing organization for the EDI’s strategic data enterprise working in collaboration with key partner groups (e.g. Business Stakeholders, Technology Service and Enterprise Information Management teams).• Established the Testing organization for the Enterprise Data Initiative program • Defined the initial overall testing approach and strategy for the EDI Program, which consisted of multiple overlapping project and Releases.• Provided direction and leadership to test teams during Systems Integration and Acceptance test planning and execution following the Software Development Life Cycle including the creation and implementation of test strategies, test plans and scripts.• Managed a team of onshore and offshore testing resources that ranged in number from 8 to 25, depending on the particular stage of the projects.• Managed the defect tracking process for each project; using HP Application Lifecycle Management 11; including the identification, prioritizing and logging of all defects and providing timely defect status reporting to management.• Managed the systems testing of a new Secure and Fair Enforcement (SAFE) Act database; including its imports, extract reports and GUI screens and the interface with multiple loan origination systems

Cranston, Rhode Island

Test Manager – Risk Data Platform (December, 2009 – June, 2012)Successfully managed the testing efforts of 7 projects; including 6 Regulatory Implementation Projects, involving multiple applications.• Managed the Systems and Acceptance test phases of all projects through the Software Development Life Cycle, including the creation and implementation of test strategies and test plans; meeting aggressive test schedules.• Managed the challenge of utilizing shared business resources, while navigating a careful path between the projects’ testing needs and the resource other business responsibilities. • Managed the defect tracking process for each project; using HP Quality Center 9.2 (upgraded to the Application Lifecycle Management); including the identification, prioritizing and logging of all defects and providing timely defect status reporting to management.• Managed a team of testers from several applications, including an offshore team; overseeing the creation and execution of test scenarios and test scripts.• Managed the systems testing of a new Secure and Fair Enforcement (SAFE) Act database; including its imports, extract reports and GUI screens and the interface with multiple loan origination systems• Provided instruction and mentorship to the offshore team, as needed.

Rhode Island

Test Manager – BASEL II (February, 2009 – November, 2009)Successfully managed the testing efforts for data warehouse application implementations; processing over 20 million records. • Managed the testing process through the Software Development Life Cycle, including the creation and implementation of test strategies and test plans; managed to meet aggressive test schedules. Projects included a European business user team for which I acted as Functional Project Manager.• Managed the Systems Integration Testing and Users Acceptance Testing of the implementations, successfully meeting the challenge of utilizing both a shared resource pool of testers and QA environments.• Managed the defect tracking process, using HP Quality Center 9.2 for all assigned test projects and ensuring timely reporting to senior management.• Oversaw the creation of test scripts and their input in Quality Center, where defects could be tracked against the scripts.• Worked closely with a team of analysts, on and off shore programmers and Project managers to assure defects were identified, logged, prioritized, fixed and regression tested.• Provided mentorship to testing staff in test script writing and Quality Center use.

Greater Boston Area

Senior Quality Engineer – Borrower ServicesSuccessfully participated in and oversaw the testing of projects and complex defects, issues and bugs for the Borrower Services Department.• Performed Expert oversight of Quality Assurance testing through ASA’s three testing cycles to ensure adherence to testing standards and requirement documents.• Worked closely with developers, systems analysts and business users to develop Test Strategy and Test Plan documents.• Developed and executed hundreds of complex Test Scripts from an analysis of Business and Functional Requirements and discussions with Software Engineers, Systems Analysts and Business Users.• Developed and presented Quality Assurance Training and Test Materials to Borrower Services personnel, including Quality Analysts, Systems Analysts, Software Engineers and Project Managers.• Developed and executed automated test scripts utilizing TestDirector 8.0 and HP Quality Center 9.0.• Conducted Quality Assurance Walkthroughs for Software Engineers, Systems Analysts, Project Managers, and Business Users.• Provided mentorship to New Hire and junior Quality Assurance staff.

Greater Boston Area

Quality Assurance Lead – Private Accounting System (PAS) External Client IntegrationSuccessfully oversaw the integration of a new European client onto the PAS system.• Performed oversight of Quality Assurance testing (i.e. functional, user acceptance and integration) to ensure all components met the company’s quality standards.• Worked closely with an international team of programmers, business analysts, systems and operations staff to ensure the timely resolution of defects and issues.• Developed and executed User Acceptance and Implementation Test Plans through communications with all PAS Systems and Business teams.• Continuously monitored the project’s status via formal walkthroughs, test status meetings, management reviews, team meetings, and one-on-one communications.• Coordinated test case executions by business teams, while ensuring test scripts were prepared and executed according to schedule and defects were reported appropriately.• Tracked defects and issues and prepared test progress reports that supported management decision-making, including test case and defect statistics, utilizing TestDirector 8.0.

Providence, Rhode Island Area

Test Manager – Consumer Finance Bank Conversions (10/02 – 11/04)Test managed five consecutive conversions, representing over $6 billion in an Advanced Loan System (ALS) environment. • Managed the QA and Testing of the converted accounts in coordination with a dedicated testing analyst and a cross-functional team of Citizens and Fidelity Information Services representatives.• Created and implemented test strategies and plans and developed a structured timetable to meet an aggressive schedule.• Developed and managed the execution of the field conversion validation documents to confirm the accuracy of data field mapping.• Managed and participated in the development and execution of over 5000 test scripts to verify the functionality of the converted files.• Developed and managed a Test Script matrix to track the creation and execution of all test scripts through the Development, Systems Integration, Application Testing and User Acceptance Testing Life Cycle Phases.• Worked closely with a team of analysts, programmers and the Integration manager from Fidelity Information Services to assure defects were identified, logged, prioritized, fixed and regression tested.• Developed and managed the department's Defect Tracker, and oversaw the integration of output to Project Office’s Test Director defect tracker.• Met five aggressive schedules managing the testing of the integration of over 17,000 Lines of Credit, approximately 10,000 Installment Loan accounts and more than 560,000 Auto Finance Loans.

Greater Boston Area

• Designed and developed web solutions for small businesses and startups.• Satisfied clients from a wide range of industries including; medical services, consulting services, clothing wholesale distribution, politics and large-scale printing.• Added 15% of increased revenues to clients’ bottom lines through websites created.

Greater Boston Area

QA & Testing Management – Cash Management• Met an aggressive 5 month timeframe, for the initial phase of the project, to develop and implement the test strategy and plan for a $12 million Cash Management internet banking project.• Managed a cross-functional team of business, systems and operations staff in testing phase of the internet-based vendor product.QA & Testing Management – Retail Banking• Managed a cross-functional team of resources to develop and implement the Retail Workstation Quality Plan, a $40 million+ client/server application development project.Project Management• Managed the project plan and budget through all phases of the Project Life Cycle of a $30 million+ infrastructure deployment project for the largest client/server project at BankBoston.• Managed the technology needs of the Retail Training Department during the BankBoston/BayBank integration, ensuring the Training Department Division met its goal of training 900+ branch personnel in a timely manner. Vendor Management• Evaluated and recommended the $11 million hardware desktop solution for Corporate Banking.• Evaluation and recommended the Corporate PC Procurement & Support Services solution for Retail Banking.• Managed the vendor servicing of more than 900 desktops for Retail Banking.• Researched and recommended the project management software solution for BankBoston with a goal of standardizing the project management process.

Bachelor Of Arts (B.A.), Economics

Master Of Business Administration (M.B.A.), Professional Accounting

Original degree was a Masters of Professional Accounting. After additional studies, this was upgraded to Masters of Science/Masters.