Deborah Kramer Email & Phone Number

Boynton Beach, Fl, Us

Mahwah, New Jersey, United States

Led strategic IT initiatives, developed IT Balanced Scorecard, oversaw global UPS Standards, and managed Microsoft Bing Mapping Keys for the organization. Active member of UPS sponsored mentoring program with local high schools to help students understand the professional world, potential opportunities, and navigating social challenges.• Defined and implemented value-added perspectives and metrics aligned with corporate goals, strategic imperatives, and the enterprise scorecard, highlighting both successes and failures. Collaborated with senior management gaining approval for IT Balanced Scorecard. • Published and presented quarterly results at CIO internal review meetings, demonstrating effectiveness, identifying areas at risk, and highlighting both improvements and shortfalls.• Manager of UPS Standards team. Accountable for our Standards Practice Manual to ensure content remained current and accurate. Defined and led the governance of all new and existing software and hardware on the network. • Drove solutions and prioritized changes to standards for global UPS as business manager for Enterprise Technology Hub by collaborating with our customers and addressing their pain points. • Developed policy, procedures, and administered Enterprise Microsoft Bing Mapping Keys. Fully manage process, creation and delivery of keys, transaction and asset usages, and monthly reports. Worked closely with Procurement and finance for annual contract and chargebacks to 60+ teams.

Mahwah, New Jersey, United States

Drove strategic alignment and operational excellence by leading comprehensive Enterprise Architecture initiatives. This included implementing training programs, developing and managing budget plans, creating service catalogs, and enhancing governance processes.• Planned monthly Enterprise Architecture budget including PAR's, DTP, Reporting, Department costs, and trainings and conferences. Delivered budget plans for all senior directors’ areas.• Developed and implemented Enterprise Architecture Service Catalog. Produced Project Charter, Scope, Initiatives, Service Presentations, RACI's Matrix of Services, Risks & Benefits. Collaborated with all Sr. Architects that yielded tangible results. • Manager for in EA Governance Operations. Responsible for consistent operation and integrity of governance process including establishing and setting levels of compliance and quality, and driving change and improvements to ensure portfolios reached their highest level of success.• Significant accomplishment included development and implementation of Project Governance Strategy Improvements.

Paramus, Nj

Directed, managed, and supported multiple Scanning department projects (International and domestic global scanning systems) Led large cross-functional development projects through full application development lifecycle. Collaborated with interfacing applications, internal and external customers, business users, vendors, and support functions. Conducted end-user training to ensure effective knowledge transfer and provided full-time support for new applications post-implementation. Recommended opportunities to reduce costs, and improve customer satisfaction.

Ramsey, New Jersey, United States

Managed new High-Risk Initiative system. Led feasibility study and presented to Portfolio Management. Aligned with user representatives from operations and produced phased planning, costs and resource estimates for analysis and execution. Led full project lifecycle activities and staff for several applications with package Operations Department (CRS, PTE, ITI, SCS, Timecard Systems)

New York City Metropolitan Area

New York City Metropolitan Area