Deborah L.

Deborah L. Email and Phone Number

Stations Competence Manager at MTR Crossrail
Deborah L.'s Location
Wickham Bishops, England, United Kingdom, United Kingdom
About Deborah L.

A commercially focused, results orientated learning and development professional with 18 years’ experience specialising in performance management, strategic and organisational change, and project management. Communicative and intuitive, able to build, coach and leverage the capabilities of team members and stakeholders to achieve excellent results across multiple regionsProfessional Qualifications Psychometric and Accredited qualifications:• Myers Briggs accredited practitioner• FIRO-B accredited practitioner Learning and Development Qualifications:• CIPD – certificate in training practice• Six sigma – yellow belt• Behavioural coaching Institute – Certified Master Coach Management Development Qualifications:• Harper Craven – Grade 3 management development• Hemsley Fraser – Introduction to Neuro Linguistic Progamming (NLP)Specialties: Learning & DevelopmentBusiness Partnering Capacity and resource management of internal and external resources Performance ManagementManagement & Leadership developmentPeople managementFacilitationCoachingMentoring

Deborah L.'s Current Company Details

Stations Competence Manager at MTR Crossrail
Deborah L. Work Experience Details
  • Mtr Crossrail Ltd
    Learning & Development Manager
    Mtr Crossrail Ltd Dec 2014 - Dec 2024
    London Sw1Y 4Sq
    Lead the development of all MTR Crossrail people in line with the operational delivery needs of the business - increasing overall people capability and performanceDrive the performance management capability of MTR Crossrail through quality tools and processes and application of skills that drive employee engagement and compliment front line customer service
    View
  • Mtr Corporation (Crossrail) Limited
    Competence Manager
    Mtr Corporation (Crossrail) Limited Aug 2019 - Jul 2022
    London, United Kingdom
    View
  • Trinity College London
    Training & Development Manager
    Trinity College London Apr 2012 - Apr 2014
    Albert Embankment
    Developing a training and development strategy to support Trinity’s business plan.Responsible for the T&D activities across the international remit.Development of appropriate training strategies, systems and processes, including: General staff development Management development Leadership development Coaching
  • Virgin Media
    Lead Learning & Development Business Partner
    Virgin Media Jan 2005 - Sep 2011
    Birmingham, United Kingdom
    Responsible for leading and project managing a range of enterprise - wide initiatives delivering innovative solutions to meet company requirements in-line with current business strategy. Capacity and resource management of internal and external resources, including project team members, project managers and facilitators.
    View
  • Virgin Media (Formerly Ntl:Telewest)
    Contact Centre Training Manager – South England
    Virgin Media (Formerly Ntl:Telewest) Jul 2003 - Jan 2005
    South England
    A collaborative business partner and a strategic specialist to the Customer Contact operation. Responsible for recruiting and building talent and executing development strategies. The key focus during this period was to set up an effective learning structure to enable consistency across multiple sites within the training teams and customer contact call centres
  • Virgin Media- Formerly-(Telewest Broadband)
    Training Manager
    Virgin Media- Formerly-(Telewest Broadband) Jan 1998 - Jul 2003
    Basildon
    Responsible for setting up a dedicated customer service training team in a rapidly growing customer services division, and for the development and implementation of customer services learning solutions
  • Cable & Wireless - Formerly Bell Cablemedia
    Human Resources Coach & Trainer
    Cable & Wireless - Formerly Bell Cablemedia Oct 1994 - Dec 1997
    Watford, United Kingdom
    Responsible for the delivery of in house training course for customer services staff, including induction and new products. One-to-one coaching of individual staff for development and motivational reasons across multiple sites.Monitoring and evaluating staff to provide feedback. Ensuring that training records are updated

Deborah L. Education Details

  • The Frances Bardsley School
    The Frances Bardsley School
  • Havering Technical College
    Havering Technical College
    Bec National

Frequently Asked Questions about Deborah L.

What is Deborah L.'s role at the current company?

Deborah L.'s current role is Stations Competence Manager at MTR Crossrail.

What schools did Deborah L. attend?

Deborah L. attended The Frances Bardsley School, Havering Technical College.

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