Deborah Levy Email and Phone Number
Deborah Levy work email
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Deborah Levy personal email
Highly effective Global Operations and Business Development Executive with over 20 years’ experience. Offering an array of skills and a proven track record of positively impacting performance, operational structure, customer experience, culture, growth and profitability across a diverse portfolio of International and UK-based Start-Up, SME and FTSE 100 Organisations within the Telecoms, Technology and Financial Services sectors. Proven ability to multi-task in high-stress, dynamic environments while driving growth and delivering excellent customer service. SUMMARY OF QUALIFICATIONSTeam Leadership & People Development • Strategic Business Planning and Execution • Target Operating Model Design and Delivery • Compliance and Regulatory Design and Adherence • KPI Development and Reporting • In-Depth knowledge of Business Functions e.g. HR, Marketing, Health and Safety, DR & BC Strategy and Implementation • Process Improvement & Reengineering • Customer Service • Sales through Service • Service Quality and Customer Satisfaction Optimisation • Greenfield Operations • BPO • P&L Management • Contract Negotiations and Strategic Alliances (UK and International)
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Head Of Business DevelopmentSercle Financial Services Mar 2021 - PresentGlasgow, Scotland, United Kingdom
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Business Development And Operational Improvement Specialist (Fin-Tech)Dbee Consulting Ltd 2011 - Mar 2021Manchester, United KingdomRetained in a variety of specialist roles including: - Head of Product Development and Implementation (Banking and Automated Loan Decisioning Development) - Specialist Programme Delivery Consultant (Corporate Recovery, Insolvency and Business Restructuring)- Interim CEO (Mutual Financial Services Sector)
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Managing Director - EngageContis 2017 - Mar 2019Skipton, North Yorkshire, United KingdomContis is a fin-tech provider of alternative banking and payments services. Hired to work in collaboration with the CEO to transform and lead the growth of an existing banking brand servicing 30,000+ unbanked consumers through a UK wide not-for-profit financial services vertical. -
Senior Operations - TelecomsO2 Uk 2009 - 2011Leeds And Runcorn SitesSenior Operations Manager Telecoms, SME Business Customer Service, Upgrades, Retentions and Technical Support -
Operations Director - Us And EuropeThinksmart Ltd 2003 - 2009Manchester, United KingdomHeld chief leadership and P&L management accountability for the development of start-up retailer ‘micro ticket’ point of sale finance operation (which expanded over a six-year period to service US and pan-European markets) including the set up and development of inbound/outbound contact centres, credit sanctioning, collections, compliance/settlements departments and a field-based retailer relationship team. -
Business Operations ManagerCiti 1998 - 2003Manchester, United KingdomManaged and expedited inbound and outbound call centre operations for the company’s Consumer Credit Card Division. Oversaw customer service, telesales and collections activities. Coordinated operational support functions, including budget and resource management, quality assurance and issue resolution while ensuring staff compliance with enterprise standards, procedures and regulations. Mentored, coached and trained top-performing teams comprised of up to 18 team leaders and up to 350 indirect reports. Analysed and monitored performance metrics, client satisfaction surveys and action plans. Formulated and deployed forecasts as well as strategic and contingency plans to ensure alignment with service level agreements. -
Customer Experience ManagerGus Plc 1997 - 1998 -
Contact Centre ManagerGe Capital 1995 - 1997
Deborah Levy Skills
Deborah Levy Education Details
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French & Spanish With Business -
Certificate In Counselling And Psychotherapy
Frequently Asked Questions about Deborah Levy
What company does Deborah Levy work for?
Deborah Levy works for Sercle Financial Services
What is Deborah Levy's role at the current company?
Deborah Levy's current role is Head of Business Development at Sercle.
What is Deborah Levy's email address?
Deborah Levy's email address is de****@****l.co.uk
What schools did Deborah Levy attend?
Deborah Levy attended Leeds Metropolitan University, Leeds Beckett University.
What skills is Deborah Levy known for?
Deborah Levy has skills like Management, Team Management, Strategy, Performance Management, Business Strategy, Contact Centers, Call Centers, Leadership, Change Management, Call Center, Operations Management, Customer Experience.
Not the Deborah Levy you were looking for?
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Deborah levy
Passionate About Outcomes For Children And Young People, Supporting Them Achieve Their Full Potential To Participate.Sunbury-On-Thames1centralsurreyhealth.nhs.uk -
Deborah Levy
London -
2wgs.co.uk, irwinmitchell.com -
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