Deborah Libby Email & Phone Number

Norfolk, Virginia, United States

Conducted and reported on integrated audits in support of the audit plan for PRA Corporate Audit Services. • Managed the planning, execution, reporting and follow-up of large, complex and multi-technology audit products in accordance with accepted IIA and ISACA standards.• Reported and discussed status of assigned projects with the Global IT Audit Manager. • Reviewed IT, operational and business risks, functions and activities, and evaluated client relations in order to determine and recommend scope of proposed audits.• Prepared reports for company executives; Summarizing audit objectives, scope, findings, conclusions and management responses.• Conducted oral verbal and written presentations to all levels of management, as appropriate, during and upon the completion of audits.• Identified opportunities for control and/or process improvements in pre-implementation of IT systems, upgrades, and other change events.• Continued to build upon relationships with IT management and business process management, including guiding the team in preparation of the reporting materials to the executive leadership team.• Performed testing and walkthrough procedures to determine company compliance. • Conducted risk assessments of audit programs and assigned department or functional area in established/required timeline.• Established risk-based audit programs.• Determined scope of review in conjunction with Audit Manager and/or Auditor in Charge.• Reviewed suitability of internal control design.• Conducts audit testing of specified area and identified reportable issues and dimension of risk.• Determined compliance with policies and procedures.• Communicated, verbally and in writing, findings to Senior Management and draft comprehensive and complete report of audit area.• Followed departmental quality standards in the execution of performing audits and associated documentation.

Norfolk, Virginia, United States

Conducted and reported on Informational Technology (IT) and integrated audits in support of the audit plan. Responsible for the timely execution of risk-based IT audits. Assisted team leaders, managers, and other auditors in accomplishing audit goals by performing IT governance and business process related projects including application assessments, security and controls assessments, and integrated audits, new system implementations, and special projects. Assessed the adequacy of internal controls related to the confidentiality, availability and integrity of data, identifying areas of risk within the IT environment and advising about risk control considerations.

Developed, implemented and measure sustainable and repeatable quality assessments and auditing models, tools and strategies. Ensured audit requirements were met and a satisfactory audit rating was achieved. Ensured consistency and constancy of controls within and between business units. Recommended new or enhanced control activities through assurance or advisory services. Assisted with other audit matters, projects and identified areas of risk within the business environment. Assessed the adequacy of internal controls mitigating those risks. Developed and performed internal audits to include financial adjustments, Entitlement set ups, Help Desk and Quality processes.

Norfolk, Virginia, United States

Performed highly complex to advanced (senior-level) business continuity, emergency management, and disaster recovery planning and research for three sites in Norfolk, VA; Jacksonville, FL and Sioux Falls, SD.• Developed and identified emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operations and governance principles.• Developed, implemented, and/or evaluated business continuity and crisis and emergency management strategies, plans, and procedures.• Developed mitigation strategies and created scenarios to re-establish operations in the event of business operations interruptions. • Advised agency officials on planning problems and technical phases of comprehensive planning projects.• Monitored participation in business continuity plans and programs and provided assistance to agency officials in matters related to the plans and programs. • Researched and prepared technical material for planning contracts and reported on planning projects.• Reviewed and evaluated risk assessment, business impact analysis plans and planning proposals, and materials from local and regional agencies.• Assisted in researching and coordinating disaster recovery vendor contracts.• Assisted in the coordination and review of planning proposals and prepared applications to the federal government for planning assistance.• Oversaw the preparation and monitoring of recovery vendor contracts.• Performed related work as assigned.• Have knowledge of government organization and administration; of planning, formulation, coordination, and implementation methodologies; and of disaster recovery concepts.• Have the ability to analyze and evaluate planning materials, to communicate effectively, and to assign and/or supervise the work of others.

Norfolk, Virginia, United States

Analyzed, managed, and implemented cross-functional projects, initially 100% focused on the implementation of a large Client Travel Card program. Demonstrated strengths include the understanding of the project life cycle, written and verbal communication skills, negotiation skills, and strong analytical skills. Responsible for managing projects of varying size, including defining work requirements for a stream and tracking the tasks defined in a schedule to insure timely project implementation. Ensured project team remained focused and offered alternative solutions to issues to keep the project running smoothly. Created partnerships with client management, leveraging the analyst’s expertise and business experience. Worked with other analysts on the team to ensure that overall project goals were met.

Norfolk, Virginia, United States

Managed new File Delivery Project related to the implementation of large Public-Sector Clients. Interacted and participated with other groups in the Global Card Management organization, such as Level 1 and Level 2 helpdesk, Datacenter GCMS Development group, various vendors, Implementation team, and front office Sales Staff. Maintained and updated documentation and procedures of specific supported systems in addition to a solution database.

Managed the performance of the assigned project team and report accomplishments to the senior management team. Served as a liaison between business unit department and application systems department or outside organizations in defining business systems requirements, procedures and practices to implement changes to increase the efficiency of the assigned business unit.

Reviewed each approved project and proactively identified end-user training needs. Provided the System Project Manager with the specific impacts and or training requirements that have been identified to be added to the Business Requirements document. Attended project task force, requirements, design and quality assurance walkthroughs for all assigned projects. Prepared a front-end training impact analysis evaluating design implications and impacts to the end users. Met with the QA testers and developers on all system related projects to document and prepare training materials. Developed system related training materials for assigned projects in a timely manner and ensured adequate time to train QA and end users. Scheduled and conducted Train the Trainer sessions for the Training Department or areas of Operations. Met with System Project Manager to share project information and leverage resources when appropriate for priority projects that are in development.

Effectively communicated with management regarding problem areas and developed a plan of action to resolve. Contributed to overall efficiency/effectiveness of operations in a production environment. Directed coordination of workflow and productivity within assigned area of responsibility. Organized various employee functions to maintain high morale and achieve group cohesiveness. Managed employees in administrative functions such as time and attendance, staff scheduling, performance appraisals, salary reviews and employee counseling. Quality monitored representatives daily and provided coaching and feedback improvement opportunities.

Serviced revolving lines of credit, retail and mortgage accounts and acceptance of applications and cross selling of other products dictated by customer needs. Researched account problems and developed solutions for settlement with the review of Credit Bureau Reports. Completed daily reports for all Unit Managers and was responsible for opening and closing of the Customer Service department. Completed all supervisory functions while in the absence of management.

Masters Certificate In Information Technology Project Management, Project Management

Associate Of Science Degree, Fashion Merchandising