Deborah Loomis Email & Phone Number

Responsibilities include online processing, validation, and authorization of foreclosure payoffquotes. Provide advice on how to apply the payoff and reinstatements transactions.Worked closely with attorneys to ensure proper and timely processing of foreclosures.* Received promotion due to being personable, approachable, and a team player with ananalytical and mathematical skill sets* Personally serviced Legal Department’s complex quotesSenior Loan Administration Assistant/Payment and Payoff Processing 09/06 – 07/12Responsibilities include processing mortgage loan payment/payoffs using both wire andcheck payments. Additional responsibilities include reconciliation of month endpayments/payoffs in a timely and accurate manner. Administer delinquent loan payments.* Worked against strenuous timelines and month-end closings* Processed checks for all departments in Servicing

Responsibilities included calculation of retirement and pension benefits for GM and Delphiemployees. Respond to Union Benefit Representatives, external and internal customer’squestions based on a full array of pension related topics. Clarify pension interpretationissues related to the hourly pension plan. Meet monthly performance objective deadlines.* Configured pension estimates for UAW hourly employees; processed approximately300-400 cases per month, in addition to auditing co-workers’ caseload.* Handled new plant incentive retirement cases including; cross-checking employeequalifications for retirement* Reviewed case load for Qualified Domestic Orders (QDRO), and ordered QDRO throughthe Part Team* Verified retirement data through mainframe system for errors and missing data, crosschecking data, mailing information to employee or union representative* Reviewed returned packages for data accuracy including spousal information, taxes,Deborah Loomis Resume - Page 2* employee data corrections, configuration changes, signatures and notarizations* Contacted Union Representatives for client follow-up regarding credited service auditsfailures against the system* Reviewed auditor information against employee data and errors reported to AuditService Team* Entered retirement transactional information into PeopleSoft and SAP systems for GMand Delphi, and transferred estimates to audit partners for approval by monthly cut-offs* Ordered special checks for cases resolved after cut-off dates* Reviewed follow-up packages not compliant with retirement plan codes* Complied with (10) day turn-around on case requests* Complied and researched call cases within (2) day turnaround time to both employeesand union representatives* Compliant with ISO Audits* Assisted with cross training of new employees* Maintained excellent work rapport with UAW Union Benefit Representatives, and internaland external clients

Responsibilities included analyzing borrowers’ escrow accounts utilizing escrow data fromthe internal tax and insurance departments. Additional responsibilities included daily andmonthly shortage/overage reports, phone/customer service representative to clients, anddepartment group leader and trainer.Previous assignments within the Loan Set-up, Payment Auditing, & Insurance Departments:* As a Group Leader, helped train (8) members of the escrow team* Reviewed mortgage data with clients on-site* Cross referenced escrow data with tax and insurance departments* Responsible for Overage/Shortage Report, 400 Day Old Report, and Escrow AnalystReport* Responsible for reviewing accounts, ordering history & analysis, problem solving for tax,insurance and PMI department* Ordered analysis for problem solving, master change request on accounts, stoppayments, replacement custodial disbursement checks* Responsible for Escrow department mail including escrow accounts set-up, removed,shortages, reviewed mail checks* Volunteered weekly with Customer Service Representatives during lunch* Completed all assigned tasks in a timely and accurate manner* Go-to-person for Team Manager

Responsible for all activities related to preparation and maintenance of university classroomsand buildings. Special Projects included writing and publishing the University Manual.