Deborah M Email and Phone Number

• Ensured user stories were 100% ordered, defined, and ready to be worked on by the team• Identified 10+ complex impediments and assisted 5+ teams in identifying a path to deliver on their sprint commitments• Scrum Master for 10 products. Beat delivery targets by 15%• Worked with vendors to slash inventory costs by 20%.• Helped navigate scrum events.

• Managed the planning and implementation of user-guided content on platforms and software including modals, tooltips, and other in-context features to help users navigate systems• Managed the planning and implementation of user-guided content on platforms and software including modals, tooltips, and other in-context features to help users navigate systems• Developed and oversee processes for responding to frequently asked questions, coordinating technical support, and troubleshooting for knowledge and training content• Created clear and detailed documentation of platform features and processes, and engage with key stakeholders to ensure technical launches are well-documented, well-tested, and effectively communicated• Provided reports on training, engagement, and performance metrics.