Grant and application processing. Customer service. Compliance.

Managing and coordinate the workflow across 10 partners and their teams. Provide clients with a high quality and timely service to our clients, ensure the law practice (separate legal entity) is compliant with regulatory, legal, and Law Society requirements. Establishing the processes, creating and managing a team of administrators to successfully coordinating the following:-• Coordinate the end-to-end administration for legal engagements including engagement letters, reports and other documentation using KPMG and industry risk management systems to identify risks and safeguards to ensure appropriate client acceptance and onboarding• Liaise with senior stakeholders to progress engagements through the life cycle of the engagement• Manage law practice obligations including insurance renewals, practising certificate renewal, maintain data integrity with law societies• Engage with clients with invoicing, collection and debt recovery processes (including payment plans)• Manage and advise on WIP to Partners and/or client leads, identify ‘out of pockets’ and ‘over runs‘ actioning final write ons/offs to finalise the completion of job.• Transitioned KPMG Law to a centralised support and service hub• Training of new starters and team members with the KPMG processes• PDM to two junior administration team members• Recovery of $1.5 million revenue on delinquent invoicing across 18 months.

• Overview, priortisation and management of Councilor’s appointments/diaries/tasks and incoming and outgoing correspondence.• Preparation of presentations for Divisional purposes• Manage, investigate and action complex customer service enquiries from constituents on behalf of the Councillor, and attend to vexatious or emotive complainants either in person, over the phone or via correspondence;• Organising, attending and community engagements, residents group and wider stakeholder with the Councillor.• Preliminary administration of applications under the Councillor’s Discretionary Fund, Divisional Infra- structure and Capital Improvement Program, and Civic Allowance;• Event preparation and coordination on behalf of the Councillor.

Senior Personal AssistantFebruary 2020 –May 2020 – Indirect Tax• Successfully onboarding of new partners to KPMG and provide confidential administration support to Indirect Tax partners including diary management, Tax Practioner Board applications and reconciliation of expenses• Diary management coordinating across internal and external meetings• Manage and recover outstanding WIP where partners left KPMG leading to recovery of $500k of revenue (out of $750k) WIP previously unmanaged. February 2019 – February 2020 – Mergers and Acquisitions, Debt Advisory Services, Restructuring Services• Provide confidential administrative support, processing expenses, WIP management, travel management and client onboarding for Partners and Directors• Proactively managing workflow including collating reports, document preparation and email administration on behalf of the Partners/Directors• Engaged in the team’s project work and assisting with the preparation of presentations and proposals for clients including preparation of Engagement Letters for new engagements.• Provide administrative support for business development initiatives and engagements• WIP and Aged Debtors Reports for the Partners and teams – prepare emails and send to clients to follow up outstanding debts.• Onboarding new team members

• Provide confidential administrative support to the General Manager of Treatment and Production including calendar and emails• Organisation of Board Papers and distribution• Preparation of agendas and minute taking and distributing to stakeholders• Develop and maintain working relationships with a broad range of stakeholders both internal and external• Coordinate, administer and maintain correspondence, records and databases;• Preparation of business plans• Process invoices, corporate card and expenses• Organisation of workshops and events• Arrange travel, itineraries and accommodation using CTM• Maintaining organisational chart and monitoring recruitment of the team using Page Up• Regular site meetings being an integral link between them and head office.• Dealing professionally with sensitive and confidential issues that arise within the Treatment and Production team.

• Scheduling and preparation of agendas, Board papers, minutes of meetings and following up on ac- tions• Responsible for boardroom meeting set-up, collation & timely distribution of documents to board members• Extensive diary management for the Faculty Manager and Assistant Dean of Teaching & Learning including co-ordination of travel, itineraries, internal and external meetings, conference calls and functions• Manage executive correspondence, including the preparation and coordination of responses to cor- respondence, meeting minutes, submissions and reports• Organising domestic and international travel using CTM• Credit card reconciliation