Deborah Mathis Email & Phone Number

Atlanta, Georgia, US

Atlanta, GA, US

• Responsible for advanced analytics and metrics to support senior management. Additionally, responsible for identifying areas for process improvements and supporting the development of communications. Serve as a mentor.
• Support benefits communication initiatives by contributing to the development of open enrollment materials and serving as the lead point of contact for maintaining the benefits page on the company intranet.
• Serve as the business partner and subject matter expert when partnering with other teams such as payroll and HRIS in continuously improving benefits processes and procedures.
• Serve as a primary point of contact for our benefit vendors and consultants
• Lead initiatives to document benefit processes and work flows that are used to identify areas for improvements as well as necessary documentation used to cross train team members
• Provide leadership with key benefits metrics required to make strategic decisions around plan design and budgeting considerations.

Atlanta, GA, US

• Assisted management with various projects such benefit rate adjustments and plan updates in the payroll system. Responsible for implementation of New Hire benefit enrollments. Assisted employees with day to day.
• Provided analytical support to help ensure benefits programs were aligned with corporate rules and in compliance with Federal laws.
• Responsible for maintaining internal audit files and acted as a liaison for the internal Audit Department during annual Audit.
• Processed monthly premiums and ensured on-time payment to carriers for all benefits.
• Assisted management in identifying opportunities for continual process improvement

Memphis, TN, US

• Created rate proposals for air and ocean shipment upon request. Worked with sales to obtain customer requirements/needs in order to ensure accuracy requests. Worked extensively with operations to avoid routing issues..
• Worked with sales to implement spreadsheet that would help to record and prioritize all requests to ensure completion in a timely manner or by requested deadline.
• Created and implemented worksheet via excel that helped to simplify rating process.

Atlanta, Georgia, US

• Created and entered loads for AO Smith in the warehouse/transportation management system. Responsible for rating loads based on equipment type and destinations. Added the appropriate accessorial charges when necessary..
• Created and implemented load plan spreadsheet which increased the ability to assist sales with monitoring the volume of loads for “month end”. Created and implemented a delivery tracking report which increased the.

• Assisted customers with basic export and import inquiries. Created, revised and canceled bookings. Coordinated with dispatch for movement, receiving and loading of export containers. Assisted customers with tracking.
• Worked as point of contact person for customs release issues during the implementation of the U.S. Customs 24hr manifest rule which allowed the group to assist other customers with basic inquiries and decreased overall.
• Created and implemented a “cargo release” form which helped to identify proper release request

Copenhagen, DK

• Responsible for development, retention and mentoring of staff to build customer service skills. Prepared annual performance evaluations. Served as a primary point of contact to ensure customer’s needs were met..
• Improved equipment return time by implementing new procedure for ramping containers on agriculture hold.
• Reduced cost for rework of overweight and loose freight containers by 25% by negotiation new contract with stripping facility.
• Analyzed and proposed reorganization of employee workload which increased productivity by 50%

Copenhagen, DK

• Identified process improvement areas within the team. Assisted with training of new hires. Coached staff to build skills that improved customer relations. Prepared agenda for weekly group meetings. Worked with U.S..
• Created and conducted presentation on company’s internal communication system(MCS)
• Monitored phone system to ensure coverage which improved group’s performance against departmental standards.
• Helped employees to increase phone-monitoring scores by providing constructive feedback.

Copenhagen, DK

• Reviewed reports and prepared documents to ensure complete and accurate discharge and delivery of import cargo. Helped brokers to resolve piece count and manifest discrepancies. Contacted customers to advise of arrival.
• Helped customers to avoid additional demurrage charges at the port by utilizing creative thinking and excellent problem solving skills.
• Effectively handled multiple functions simultaneously as required with minimum errors.