Deborah M. Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

• Educating the renting community on tenancy rights and responsibilities through events, online content and stakeholder engagement • acting Senior Advisor Education and Engagement for 6 months

Brisbane

• Maintained strong engagement with multiple business partners and stakeholders• Prepared meeting agendas, minutes, interactive surveys, newsletters, emails and reports• Coordinated engagement through Yammer and Microsoft Teams communities• Developed and delivered the team’s yearly communications planner

Brisbane

• Engaged with business partners to influence maintenance and continuous improvement of information used by frontline staff• Delivered tools and strategies to equip business partners with intel on content performance and improvement opportunities

Brisbane

Collaborated with business partners to write and update contact centre scripting and procedures

Adelaide Then Brisbane (With Some Time Away In Higher Duties Roles Below)

• Provided assistance to individuals, businesses and tax professionals through telephony and processing• Delivered face to face services in myGov shopfronts, community pop-ups and tax professional forums• Collaborated to improve systems, procedures and staff engagement

Brisbane

• Administration of team emails and projects• Researched and prepared responses to enquiries• Updated policies and procedures• Prepared the communications strategy and communication deliverables for team projects, and evaluated the effectiveness of our communications• Collaborated to develop solutions to maintain the integrity of the client register and streamline processes for proving identity and authorisation

Brisbane

• Moderated Facebook, Twitter and LinkedIn accounts • Researched and prepared responses to complex and sensitive social media enquiries• Informed stakeholders about current and anticipated social media issues• Prepared and reviewed reference documents with anticipated questions and answers

Adelaide

Brisbane

Sydney

Sydney

Coordinated administration and finance support for two directorates (comprised of 7 branches with 4 Director’s Assistants)

Parramatta, Nsw

Coordinated training, assessment, and pay progressions to enable safety, industrial relations, and workforce capability outcomes for the 2,000+ staff members involved in building and maintaining roads throughout NSW

Wollongong, Nsw

Wollongong, Nsw

Relief administration for NSW State Emergency Service, Fire and Rescue NSW, and Southern Rivers Catchment Management Authority

Parkes, Then Parramatta, Nsw

Worked with technical experts and community contacts to improve road safety education and behaviour, based on my analysis of statistics and behavioural research. Delivered projects targeted at various audiences including Aboriginal communities, motorcyclists, pedestrians, cyclists, Driver Reviver volunteers and patrons, and parents and supervisors of learner drivers.

Parkes, Nsw

Parkes, Nsw

• Researched and prepared responses to media enquiries and ministerial correspondence• Prepared media releases and community newsletters • Prepared briefings and speech notes for ministerial visits• Coordinated responses to Freedom of Information requests• Coordinated logistics for community meetings to discuss proposed and ongoing road projects• Organised the formal opening event for Bathurst Heavy Vehicle Inspection Station• Organised and staffed exhibitions at… Show more • Researched and prepared responses to media enquiries and ministerial correspondence• Prepared media releases and community newsletters • Prepared briefings and speech notes for ministerial visits• Coordinated responses to Freedom of Information requests• Coordinated logistics for community meetings to discuss proposed and ongoing road projects• Organised the formal opening event for Bathurst Heavy Vehicle Inspection Station• Organised and staffed exhibitions at community events, discussing our services, projects and career opportunities• Acted in the role of Regional Communications Manager for 4 weeks Show less

Sydney, Australia

• Produced the weekly student e-news and an academic journal, set up and maintained two weblogs• Provided guidance to the Student Representative Council• Matched student volunteers with suitable opportunities and administered rostering• Coordinated practical work experience placements• Coordinated and presented at study skills seminars, chapel services, orientation week, graduation and awards ceremonies• Coordinated resources and developed leaders for personal growth… Show more • Produced the weekly student e-news and an academic journal, set up and maintained two weblogs• Provided guidance to the Student Representative Council• Matched student volunteers with suitable opportunities and administered rostering• Coordinated practical work experience placements• Coordinated and presented at study skills seminars, chapel services, orientation week, graduation and awards ceremonies• Coordinated resources and developed leaders for personal growth groups• Assisted with curriculum development and marking assignments• Provided a first line of contact for students in need of guidance• Prepared and distributed meeting agendas and minutes, updated policy and procedure documents, and provided other general administrative assistance Show less