• Lead a team of Recovery Analyst and was the Subject Matter Expert (SME) for escalated issues• Establish and manage workflows.• Managed the implementation of new processes and policy requirements• Responsible for leading recovery projects, ensuring successful outcomes and maintaining open communication with clients through regular status reports• Developing and maintaining clear and concise desk level procedures• Train, coach, and mentor team members• Ensure data quality and compliance with CMS, Medicare, and Medicare Advantage regulations through control validation oversight and data analysis• Manage seven clients Account Receivables• Maintain seven vendor oversight and operations for contracted services• Developed and executed comprehensive recovery plans for Recovery projects• Responsible for reviewing, investigating, and addressing grievance and appeals matters, ensuring prompt and accurate written responses• Recovery Balance Reporting• Create efficient financial reporting using excel dashboards• Reconcile bank deposits with daily check deposits• Oversee seven bank lockbox ensuring timely and accurate deposit application • Research and resolve complex financial provider inquiries related to recovery/adjustments, subrogation, and coordination of benefits• Monitor, track and report Medicare Part C/D Recovery activities • Applied analytical skills and knowledge to identify Medicare Part C members with other primary healthcare coverage• Track and report Part C/D Coordination of Benefits