Deborah Mcclean Email & Phone Number

San Jose, Ca

• Install new computer systems hardware, software, and upgrades• Provide logistical support for the movement of assets• Install and configure operating systems, computer security, and applications software• Prep IT equipment prior to user deployment {imaging, patching, CMDB)• Managing and tracking computer assets • Imaging Laptops, workstations and hybrids with Windows 10 • Troubleshoot imaging issues• Deploy/install laptops, workstations and hybrid systems to various sites• Coordinate deployment dates with individuals and team leads• Maintain computer inventory and accessories• Train new team members• Create job training aids

Palo Alto, California, United States

• Support Chief of Staff and Deputy Chief of Staff• Interface with other VA Executive Offices • Manage all logistics and technical elements for the executive committee and staff meetings, including transcription • Review travel and expenditure requests for physicians, nurses, review prior to approval • Managed calendars and communication • Heavy use of Microsoft Office Suite

• Map delivery routes for maximum optimization• Access and plot delivery information• Validate and edit information• Verify that the optimization algorithms and map data is accurate

Tulsa, Oklahoma Area

• Review excavation activity tickets• Create, analyzes and process locate tickets • Respond to Returned or Re-Open request tickets.• Keep the lines of communication open between excavators & field locators• Technical Writing• Scheduled team meetings• Project management • Train new team members

Tulsa, Oklahoma Area

• Received inbound calls• Monitoring and trouble shooting• Technical Writing• Debugging• Managed high level incidents• Keep the lines of communication open between numerous technical teams• Train new team members• Identify, research, and resolve technical problems• Respond to telephone calls, emails and personnel request for technical support• Document, track and monitor the problem to ensure a timely resolution

Master’S Degree, Information Systems & Technology Managemen

B.S., Computer Science

Associate'S Degree, Computer And Information Systems Security/Information Assurance