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Strategic Global Operations Executive with 20+ years of leadership in media and digital entertainment, driving scalable solutions and leading technology transformation within high-stakes environments. Proven expertise in building cross-functional teams, streamlining operational frameworks, and delivering projects that enhance efficiency and impact. Skilled in aligning technology and operations to strategic goals, optimizing delivery, and navigating complex, dynamic challenges within global, distributed development and remote working organizations.· Shaping and building scalable operations in both start-up and global corporate environments, while managing change, navigating ambiguity, and driving operational efficiencies via establishing and driving optimal PMO, Portfolio and Team Management.· Building, managing, developing, and guiding high-performing global, distributed teams to achieve business results through innovative approaches to improve operational frameworks, program planning, process optimization, talent development, and employee engagement.· Defining and fostering a talented team culture of cross-sector / cross-functional engagement, empowerment, and performance accountability — ensuring values of diversity, equity, and inclusion are reflected in internal operations.
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Family Care GiverFamilyLos Angeles, Ca, Us
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Head Of Global Tech OperationsTencent Jul 2024 - PresentLos Angeles, California, United StatesLead global technology operations to ensure Tencent Games Studios meets both short- and long-term objectives. Responsible for cross-functional alignment, operational strategy, and technology initiatives supporting scalability and innovation.
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Global Head Of Project Management & Delivery Guild, Product DevelopmentAmber Jan 2021 - Mar 2024Spearheaded the establishment and management of a global Guild framework, expanding our team from under 600 to over 1,200 members across eight countries within two years. My leadership was defined by a servant leader approach, deeply committed to both the executive team and my globally distributed team, fostering innovation, agility, and personal growth. I led over 30 development managers and orchestrated PMO portfolio initiatives that embraced the Amber Way, driving best practices and optimizing diverse projects ranging from fully internally developed games, as well as co-development, cross platform to cutting-edge technologies like blockchain, AR/VR and AI. This endeavor required seamless collaboration with Amber's top leadership to align with strategic visions and achieve critical goals. My focus on team empowerment, strategic resource allocation, and mastery of project management disciplines underscored a culture of continuous improvement and high standards, ensuring everyone's growth aligned with Amber's mission and vision. -
Head Of Operations, Global Analytics & InsightsElectronic Arts (Ea) 2016 - 2019Establishment of the first GAI Operations team, managing all enterprise-wide functions and fostering strategic corporate alignment through enhanced transparency and KPI reporting. My role was critical in developing new operational frameworks and a PMO group to support collaboration across a diverse set of functions, significantly enhancing internal engagement and agile production methodologies to meet and exceed strategic goals. -
Senior Director, Product DevelopmentElectronic Arts (Ea) 2014 - 2016My collaboration with the COO to launch EA's first internal research and feedback program marked a significant contribution to the iterative development process from prototyping through commercial launch. I was responsible for creating and managing a sophisticated interactive platform and leading the Sandbox Influencers Program, which provided critical feedback leading to major design changes and the launch of top-performing games, in addition to obtaining significant changes to the Corp Developer Program and Policies definfed by both Apple and Google.
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Senior Director / Head Of Worldwide Operations, Ea MobileElectronic Arts (Ea) 2009 - May 2014Los Angeles, California, United StatesSpearheaded strategic planning and talent management across multiple global locations, managing a significant budget and leading a diverse team of over 500, including establishing the first PMO group in the org covering process, people and tools. My strategic initiatives included developing a job family matrix, enhancing mobile operations, and creating scalable technology frameworks to support digital transformation, distributed development and contributing to significant cost savings and operational efficiencies. This also included the migration from a fixed to scalable cloud architecture working with the CTO group, managing M&A integrations within the Mobile teams, and partnering with EAU to improve Talent Management frameworks and L&D roadmaps and content.
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Sr. Producer / Director / Head Of Operations, Ea Mobile, Eu / ApacElectronic Arts (Ea) 2005 - 2009London, Greater London, United KingdomCreated and led the first European HQ, building out the central production team, X-Dev capabilities and partnered to create the EU Deployment Studio in Romania. My leadership in recruiting, hiring, and managing production teams across locations was foundational in the development of new deployment strategies and cross-EU SKU development processes, setting new standards for the industry.
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Sr. Producer, JamdatElectronic Arts (Ea) 2004 - 2005Los Angeles, California, United StatesManaged external development of J2ME mobile applications including one of the first DLC updated games. Collaborated and delivered 1st Party Carrier specific apps and online store components on demand.
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Production ManagerKlein Productions 2002 - 2004Greater Los Angeles AreaSupported Creative Director and Exec Producer throughout production, by managing multi-media, theatrical and interactive digital entertainment and experiences products and teams, from both internal and external stakeholders.
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Product Manager/Sr. ProducerPacketvideo 2000 - 2002Greater Los Angeles AreaBuilt the first MPEG4 Streaming Video apps, prior to Smartphones, for the CompaqIpaq device. i.e. News, Movies, etc.. -
Director, Product DevelopmentPlanetlingo 1999 - 2000Start-Up 3d Virtual Interactive Language Learning Company: Voice/AI enabled internet solution company teaching English as a Global Language, beginning with Japan.
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Manager, OperationsPlanetlingo 1999 - 2000Supported Founders, CEO, CFO, CTO, BOD and Teams in scaling up the company by wearing multiple hats within HR, Finance, IT, Facilities, Operations, QA and Production utilizing$180M funding across the org in the US, Japan and Hong Kong.
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Marketing Assistant/CoordinatorThe Walt Disney Company 1997 - 1999At Disney's new start-up division, Disney Regional Entertainment, I supported the launch of new brands and location-based entertainment initiatives. My role involved coordinating brand development, pre-launch, and launch PR initiatives, contributing to the successful openings of high-profile projects like Animal Kingdom, Downtown Disney. and DisneyQuest. -
Assoc Producer, Prod. Mgr, Script Supervisor, Marketing Mgr, 2Ndac, PaEntertainment Industry: Music, Film, Tv 1994 - 1997production roles within the entertainment industry, serving as an Associate Producer, Production Coordinator, Production Manager and more. This period was foundational, cultivating a versatile skill set across film, TV, and music productions. My responsibilities spanned from Chief Coffee Delivery Manager to PA, to Camera Assistant to Script Supervision to Location Management and A&R assistance, marking the start of a diverse and dynamic path in entertainment and digital media.
Deborah Mcintosh Skills
Deborah Mcintosh Education Details
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Bachelor Of Arts - Ba
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Deborah McIntosh
Southfield, Mi2sbcglobal.net, vsecorp.com -
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