Deborah Menezes, Pmp, Pmi-Acp Email & Phone Number

Milton, On, Ca

Dubai, United Arab Emirates

- Managing complex event projects with budgets of $10 million +- Directing project management initiatives including coordinating event teams for major global events- Recruiting, supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations- Managing a RFP and vendor selection process- Building strong working relationships and effective communication channels with key stakeholders, - Liaising with the C-suite to achieve project objectives- Defining project timelines, KPI, deliverables and milestones- Designing and implementing business process improvement

Dubai, United Arab Emirates

- Coordinating schedules and work back plans for Dubai SmartGate (E-gate) program. - Managed various project teams responsible for timeous delivery of the E-gate program at Dubai airport. - Worked closely with the Leadership team to identify business needs, determine key accounts, develop actions, timelines and other support for go-to-market initiatives. - Optimized resources to achieve volume and revenue targets. Time savings of 15% on overall project delivery plan. Developed a progress management program assisting the team with meeting all project deadlines, thus improving productivity by 7%- Managed the client engagement process with a gal to ensuring client and organizational goals were achieved- Managed corporate communications in line with organizational directives and criteria- Responsible for the creation, implementation and overall success of the communications and issues management plan for the project and the organization as a whole

Mississauga, Ontario, Canada

- Provided account services to customers- Assisted the customer service desk in qualifying customers for additional products and services- Handled customer service complaints and the retail branch communications plan- Assisted the Customer Service Manager to streamline processes to allow for more face time with customers thus increasing the potential for add-on sales and superior customer service which contributes to customer retention

Mississauga, Ontario, Canada

- Managed the performance of 50+ cashiers and customer service staff- Responsible for ensuring customer service initiatives were met- Managed customer complaints including resolving issues with particularly irate customers- Created and implemented a training program for the front end team

Mississauga, Ontario, Canada

- Managed data collection, review of reports and interpretation of data to identify trends for Zellers' licensed businesses- Worked with the Licensed Business Manager to identify new products to offer at stores- Managed the data collection and reporting process for all the licensed business of the brand- Developed a targeted and outcome-based strategy to engage the licensees to increase revenues over the four quarters- Developed strong relationships with licensed business owners and provided rich data driven reports to enable them to grow their businesses

Diploma Of Education, Marketing And Sales

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General

Bachelor'S Degree, Marketing/Marketing Management, General