With over 30 years travel industry experience I have a proven track record of my commercial focus and ability to drive positive, client and company, results in a highly pressurized environment. I am hard working, focused, motivated, highly organised and creative in being able to think outside the box and challenge the business to deliver mutually beneficial solutions. I have the natural ability to build effective relationships and possess the versatility in collaborating effectively, both externally and internally, at all levels across businesses, regions and cultures to drive change and business effectiveness across a broad selection of industries globally. I am able to be creative and be strategic in developing the right vision complimented with my effective execution skills. I am able to demonstrate first class analytical, financial and innovative problem solving skills.Specialities
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Global Account ManagerRadius TravelCheshunt, Gb
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Global Account ManagerRadius Travel Jun 2016 - PresentHertfordshire, Uk -
Multi National Relationship ExecutiveAmerican Express Global Business Travel Nov 2006 - May 2016Virtual - UkManaging a portfolio of customer’s travel management programmes, I focused on customer service, retention, increase in sales, profitability and cost reduction programmes through innovation, collaboration and negotiation. Results were successfully achieved through strategic planning, contract management, project management, thought leadership and change management. I manage a mixed portfolio of customers to include UK at a local level and also have accounts where I am responsible at EMEA and Global level. -
Client Services ManagerCarlson Wagonlit Travel Sep 2004 - Nov 2006Potters Bar• Maintain and develop client/CWT relationship • Build and maintain successful partnerships with travel suppliers• Ensure CWT adds value to the clients Travel Programme• Deliver and analyse meaningful MI to the client• Ensure client is updated with industry changes• Recognise and exploit opportunities to increase CWT profit• Understand & work with client to meet their business objectives• Introduce new technology to client – to add value• Identify and assist with any RFP / benchmarking / negotiations• Agree and prepare annual budget -
Leisure Travel & Foreign Exchange Branch ManagerTui Sep 1997 - Sep 2004Hertfordshire - Uk -
Leisure Travel Branch ManagerHrg Mar 1988 - Sep 1997Barnet, HertfordshireShop Manager, Going Places, Barnet, Herts (previously Hogg Robinson Travel.) My day-to-day responsibilities were very similar to those at Lunn Poly with just slightly different reporting practices. Here again, I sought to develop myself and my role within the company by working on and managing different projects. Some of the major projects and achievements were: -• Made a Bid for, and won, a new Business Travel Account• Developed the account to make a major contribution to the shop’s profit• Regional Training Officer for the Worldspan Computer Reservation System, responsible for writing and presenting the training package• Managed successfully a major Change programme when Hogg Robinson and Pickfords Travel merged to form Going Places• Identified and developed the sales of the Sandals product in the region through close liaison with the Sandals office
Deborah Miles Skills
Deborah Miles Education Details
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Enfield Chase School
Frequently Asked Questions about Deborah Miles
What company does Deborah Miles work for?
Deborah Miles works for Radius Travel
What is Deborah Miles's role at the current company?
Deborah Miles's current role is Global Account Manager.
What schools did Deborah Miles attend?
Deborah Miles attended Enfield Chase School.
What skills is Deborah Miles known for?
Deborah Miles has skills like Business Travel, Travel Management, Account Management, Travel Technology, Contract Negotiation, Relationship Management, Online Travel, B2b, Salesforce.com, Call Centers, Business Strategy, Crm.
Who are Deborah Miles's colleagues?
Deborah Miles's colleagues are Connie Goh, Alicia Weill, Ron Stol, Dana Cheer, Archie Balisi, Rosangela Massini, Suresh Joga.
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Deborah Miles (MCIPD)
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