Deborah Mitchell Email & Phone Number

Cambridge

Responsible for routing both inbound and outbound shipments in the region as part of the regionalized/centralized planning function. The position is accountable for optimizing the Inbound/Outbound effectiveness by maximizing the cube per load, as well as the use of available equipment. This optimization is necessary for the transport division to achieve its financial targets.The routing must be completed to meet the needs of stores (late transmissions and off schedules), distribution… Show more Responsible for routing both inbound and outbound shipments in the region as part of the regionalized/centralized planning function. The position is accountable for optimizing the Inbound/Outbound effectiveness by maximizing the cube per load, as well as the use of available equipment. This optimization is necessary for the transport division to achieve its financial targets.The routing must be completed to meet the needs of stores (late transmissions and off schedules), distribution centres and vendors and their delivery windows at an optimum of cost efficiency.Accountable for report generation to each distribution centre at the completion of each planning session. Ability to work between diverse computer programs, including MS programs, JDA, Com, Manhattan, WMS, and Optima. Improving inbound shipments through vetting and making adjustments to routing metrics as created through dispatch for detailed cost analysis Show less

*Responsible for supporting the Load Planners with system and database integrity and for providing customer support on Load Plan issues to Retail stores. *The position provides "ad hoc" routing of both Inbound and Outbound shipments that are not provided for in the daily routing session. The position is also accountable for both report generation as well as initial investigation on metrics that are outside ideal parameters. *Key liaison for the Load Planners with respect to stores… Show more *Responsible for supporting the Load Planners with system and database integrity and for providing customer support on Load Plan issues to Retail stores. *The position provides "ad hoc" routing of both Inbound and Outbound shipments that are not provided for in the daily routing session. The position is also accountable for both report generation as well as initial investigation on metrics that are outside ideal parameters. *Key liaison for the Load Planners with respect to stores and other management functions.*Act as backup to the Load Planners and participates infrequently in load planning sessions in order to maintain their system knowledge and skills. *Key responsibilities include: Coordinating work between Load Planners and Dispatch -Input data from Load Planner and other sources to appropriate systems -Manage store delivery windows -Freight monitoring and follow up. Show less

Waterloo, On

A true expert in domestic housekeeping services while adapting to the best sanitation services. Only the most reliable and eco-friendly products are used while adapting to customer specific requests.

Maintained high standards in customer service by providing the ultimate retail experience by assessing consumer needs with an edge on customer focus and product knowledge. Build curriculum of required topics; research and invite guest speakers pertaining to the course programCoach and motivate members during group runsSend out weekly emails and updates on progress and upcoming topics or runs

Promoted to manager position in 2005 to train and oversee associates in the area of consumer response. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver the utmost in customer satisfaction. Researched and implemented new customer service software that reduced handling time and yearly costs by 15%Instigated an automated system for handling incoming calls to eliminate frustrated consumers and increase the existing telephone… Show more Promoted to manager position in 2005 to train and oversee associates in the area of consumer response. Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver the utmost in customer satisfaction. Researched and implemented new customer service software that reduced handling time and yearly costs by 15%Instigated an automated system for handling incoming calls to eliminate frustrated consumers and increase the existing telephone capacity to prevent dropped calls or those going into voice mailEnsured a speedy resolution of customer issues that preserve customer loyalty while complying with company policy where applicableCoordinated with Marketing on the creative and assembly of the companies "What's New Display" that featured new product launches or the revamp of existing productsAttended and set up trade shows to illustrate product features and offeringsNominated for "Employer of the Year Award" for my instrumental role in providing practical career guidance and training to the Marketing Co Op students at Conestoga College Prepare period end reports within 1 week of period end for CLT and for Management Committed. Create customized reports/graphs to marketing as requiredCommunicate critical contacts with Exec team and provide resolution. Advance the reporting of escalated critical contacts directly with the Exec team.Consumer Contacts:- Minimize voice mails- Return calls within 24 hrs- Return emails within 3 business days- Manage calls from first contact to resolutionLead marketing department activities that included:Sampling & DonationsWebsite Maintenance Show less

Forecasted and organized multiple line crews in packaging and baking departmentsDeveloped and maintained a skill inventory to effectively utilize skills across the organization according to the companies collective agreementManaged casual work force to fill the requirements during peak periods or in lay off situationsReconciled time cards for all production staff on a daily basisHandled vacation request for 250 employees according to seniority and protocol of the bargaining unit.

Maintained high standards in customer service by providing the ultimate retail experience by assessing consumer needs with an edge on customer focus and product knowledge. Met or exceeded all sales targets despite increased competition through new fashion venuesSelected to influence and coach new staff as training representative as directed by management to enhance employee performanceProvided each customer with a full service level through product knowledge and merchandising

Diploma, Business Administration-Management Studies

Certification, Cptn-Personal Trainer

Education record

Completed subjects in: biomechanics, nutrition, muscle and skeletal system, leadership and performance assessment