Deborah Moher Email & Phone Number

6/1994-1/2005PILLSBURY WINTHROP LLP2475 Hanover StreetPalo Alto, CA 94304 Word Processing SupervisorWord processing of all types of legal documents from multiple practice groups: litigation, patent, licensing, trademark, corporate, bankruptcy, environmental. Created documents from scan, initial input, transcription and mail merge. Supervisor position responsibilities included scheduling word processors’ shifts/time off, coordinating workflow, working closely with attorneys to ensure completion of time-sensitive documents, interaction with IT Department to resolve hardware/software issues for the Center, communications with New York and San Francisco word processing centers to assure attorneys adequate coverage for projects and attendance of managers’ meetings relating to the general effectiveness, customer support, improvements and issues of the Silicon Valley operations. Created/maintained Word Processing intranet web page. Software used: Microsoft Word 7.0, 97, 2000, XP; Outlook 97, 2000, XP, 2003; Excel 97 and XP, Power Point 97 and XP; Front Page 2000 and 2003; Visio, Acrobat 5.0, OmniPage Pro, iManage, CompareRite, Delta View, Conversions Plus, CMS (time entry).Trainer/Senior User Support SpecialistResponsible for training new employees in NT, Outlook, Word 97, iManage, KI Systems, CMS Open and supporting software; creating/updating training materials. Provided training and support for new laptop image for SV partners. Help Desk duties include extensive user support/troubleshooting for Silicon Valley attorneys and staff supporting Office 97 products; setup and troubleshoot RAS installations for end users’ personal PCs; create and help maintain templates (forms) for inclusion in Form Bank. Member of the Word Team, Document Conversion Task Force and Word Training Team; involved in the process of firm-wide conversion from VAX to Office Suite products in NT environment. Floor support for the Sacramento site during the beta roll¬out. Responsible for scheduling training for Silicon Valley office; monitoring training consultants, alternating floor support with user rollout training. Software utilized: CMS Open (time entry), McAfee Remote, User Manager, Server Manager, iManage Monitor, OmniPage Pro, CompareRite, WP5.1, Microsoft Word 7.0, Word 8.0, Word 2000, Excel 8.0, PowerPoint, Outlook 98, Outlook 2000, infoRite, infoLook, Exchange, Legal Solutions, LegalKey. Certified Microsoft Office User Specialist (MOUS) Word 97 Expert.