Deborah Ngunyi , Cpa Email & Phone Number

Nairobi, Ke

Tala Kenya

• Profitability. Achieve monthly disbursements and collections targets for the unit. Including all other set KPIs • Loan Verification. Spoof calling, Reference check and ID check Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector • Due diligence before loan approvals • Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention• Ensure Branch adherence to SOPs and policies• Relationships Building - Build excellent relationships with customers, customer- partners and opinion leaders in the branch• Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure• Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.Achievements- Having the branch performance in the set KPIs as required- Been good on customer engagement and relationships in business- Team leadership and management to achieving customer satisfaction - Training staff and customers as well.

Nairobi Kenya

Duties and Responsibilities• Confirming information given by a client via phone call and confirming the identities of referees given by the Client and phone numbers by M-pesa Checking.• Making sure that the client’s number is a registered Safaricom number under his or her name.• Ensuring that the client's Identity Card is original and confirming the number with the client.• Verifying a loan before it is disbursed and also acting as a verifier of background checks, to phone source institutions for verifications • Working on several assigned background checks or data verification checks.Achievements - Got an award on the best employee of the year in the department - Increased customers retention rate in the business - Took inbound and outbound calls using computer and call centre software systems

Kenya

Roles and Responsibilities- Registration of Mpesa/KCB, Equity Bank & Cooperative Bank Customers- Depositing cash into registered customers Mpesa/KCB, Equity Bank & Cooperative Bank accounts- Processing cash withdrawals for registered Mpesa/KCB, Equity Bank & Cooperative Bank customers- Processing cash withdrawals for non-registered Mpesa/KCB, Equity Bank & Cooperative Bank customers- Customer Education- Compliance with Safaricom AML & KYC Policies- Compliance with Safaricom business practicesAchievements - Knowledge on Customer service - Computer knowledge- Improved on problem solving skills- Attention to details.

Kenya

Roles and Responsibilities- Promoting and marketing the business- Dealing with customer queries and complaints- Providing advice about visas or passports- Managing budgets- Maintaining statistical and financial records- Planning- Meeting profit or sales targets- Preparing promotional materials and displays

Bachelor'S Degree In Finance, Business

Activities and Societies: Team Building activities- community service mostly I attended a mentorship program known as Living Effectively.

Cpa 1, Accounting

Started studying CPA in 2021 and still going through the studies currently.